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- Tasks: Deliver top-notch customer service via phone, email, and live chat.
- Company: Fast-growing retailer of home and industrial storage solutions.
- Benefits: Up to £27,000 salary, bonus scheme, casual dress, and employee discounts.
- Why this job: Join a friendly team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Enjoy free on-site parking and a rotating schedule with no weekends.
The predicted salary is between 23400 - 30000 £ per year.
A young, fast‑growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.
Key Requirements
- Excellent verbal and written communication
- Previous customer service experience and complaint handling
- Strong attention to detail and organisational skills
- Confident, patient, and professional
- Computer literate
- Able to work independently and within a team
Role Responsibilities
- Deliver high‑quality customer service via phone, email, and live chat
- Advise customers on storage solutions for home and business
- Process telephone orders accurately
- Resolve delivery issues and handle complaints tactfully
- Manage general administrative tasks
- Build and maintain strong product knowledge
Working Hours
Two‑week rotating schedule:
- Monday: 7:30am–5pm or 8am–5:30pm
- Tuesday–Thursday: 8am–5pm or 8:30am–5:30pm
- Friday: 8am–4:30pm
No weekends
Benefits
- Bonus scheme
- Casual dress
- Employee discount
- Free on‑site parking
Customer Service Executive in Chelmsford employer: Adore Recruitment
Contact Detail:
Adore Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Chelmsford
✨Tip Number 1
Get to know the company! Research their products and values so you can show genuine interest during your chat. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, we recommend doing mock calls or role-playing scenarios to boost your confidence and polish your approach.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or tricky situations, and be ready to share your thought process. This shows us that you're proactive and solution-oriented.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It’s a nice touch that keeps you fresh in their minds and shows us your enthusiasm for the position.
We think you need these skills to ace Customer Service Executive in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled complaints and provided excellent service in the past!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Keep it friendly and professional, just like the role requires.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Adore Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Being able to discuss their storage solutions confidently will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've handled customer interactions in the past.
✨Stay Calm Under Pressure
Customer service can be challenging, so think of scenarios where you had to resolve complaints or delivery issues. Highlighting your calm and positive approach during these situations will demonstrate your suitability for the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company culture. This shows that you're not just interested in the job, but also in how you can fit into their environment.
