At a Glance
- Tasks: Deliver exceptional customer service and assist with hire enquiries via phone and online chat.
- Company: Expanding company with modern offices and a vibrant team atmosphere.
- Benefits: Competitive salary, monthly commission, free parking, and a dynamic work environment.
- Other info: Car driver required due to location; enjoy a supportive and energetic workplace.
- Why this job: Join a buzzing team and earn bonuses while making customers happy.
- Qualifications: Experience in customer service or administrative roles with strong telephone skills.
The predicted salary is between 26000 - 26000 £ per year.
Location: Chelmsford / Wickford – Car driver required due to location.
Salary: £26,000 plus monthly commission.
Working hours: Monday to Friday, office based, full time.
I am recruiting for an expanding company based on the outskirts of Wickford / Chelmsford. The company owns eight different depots across the country and this vacancy is within their modern newly renovated offices between Wickford and Chelmsford.
They are looking for someone with excellent telephone skills to be part of a team working together to deliver the ultimate hire experience within the new business department. You will also grow relationships with existing clients.
You will act as the first interaction for customers and answer incoming calls. You will assist with the completion of a contact form or online chat and help with processing hire enquiries.
We are looking for candidates with office based and telephone based customer service experience or someone who has been in an administrative role which involved a lot of telephone based customer/client interaction.
If you enjoy working within a buzzy environment and within a role which involves a high level of incoming telephone work plus the option of earning a monthly bonus just for doing your job.
Due to the rural location, it is essential that you are a car driver. This role offers free parking!
Customer Advisor – New Business Department in Chelmsford employer: Adore Recruitment
Join a dynamic and forward-thinking engineering company that prioritises innovation in the renewable energy sector. With a competitive salary, uncapped commission, and a supportive team culture, this role offers you the autonomy to drive your own success while making a meaningful impact in the biogas industry. Embrace the opportunity for professional growth in a collaborative environment that values results and integrity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor – New Business Department in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adore Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adore Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor – New Business Department in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adore Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Adore Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adore Recruitment!
How to prepare for a job interview at Adore Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
