At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure exceptional customer service delivery.
- Company: A thriving company in the Building Services industry with modern offices.
- Benefits: Competitive salary, great working environment, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on improving processes and team performance.
- Why this job: Join a key leadership role and make a real impact on customer satisfaction.
- Qualifications: Strong operational background and leadership skills; experience in facilities management is a plus.
The predicted salary is between 34650 - 42350 £ per year.
Lead the team. Drive performance. Deliver exceptional customer service.
My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team.
Having worked with this business for a number of years, I've seen them go from strength to strength.
They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team.
This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service.
Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from other fast-paced operational environments will may also be considered.
Experience within the retail property maintenance sector would also be useful but is by no means essential.
The Role
As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels.
This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and...
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