Account Manager – Hybrid

Excellent basic plus yearly bonus and salary review every August.

Ongar Essex Office – Monday / Wednesday / Friday WFH – Tuesday / Thursday.

This is a great position which offers you the opportunity of meeting with clients face to face as well as providing excellent customer service over the telephone and via the specified App and ordering system. Your clients are within the restaurant and catering industry and your core objective is to retain and grow these accounts by managing all day‑to‑day queries or issues by providing relevant, timely and accurate information. The role will be based within a friendly team in the offices in Ongar Essex, but you will also visit clients face to face around the London area no more than once per week.

• Create and implement effective account plans to retain and grow existing business.
• Manage and monitor price, quality and service with each assigned customer, including price checking of new contract SKUs, invoice checks, and ensuring suppliers uphold agreed tendered prices.
• Manage suppliers against service level agreements and assist with mobilisation of any new accounts.
• Take ownership of and resolve supply and quality issues with the relevant supplier.
• Offer support to customers regarding the online ordering systems (Marketman, Procure Wizard, Fourth etc.). Training will be provided.
• Manage all accounts through the CRM system.

• Previous account management or business development experience required.
• Hospitality, restaurant or catering knowledge preferable but not essential.
• Strong IT skills, particularly MS Excel, Word, Outlook and PowerPoint.
• Driving licence essential.

• Customer focused – puts the customer first and always considers the impact of decisions and actions on the customer.
• Quality focused – constantly striving to ensure the highest standards are achieved and maintained.
• Passion/interest in food – keeps abreast of new food developments, eating trends and has a keen interest in food.
• Analytical and numerate – able to source and analyse data and interpret it to provide relevant information.
• Attention to detail – focused on detail and accuracy in written communication, statistics, system input and excel spreadsheets.
• Communication skills – can communicate simply and easily using appropriate language and style.
• Telephone manner – upbeat and positive telephone style.
• Commercially aware – aware of business opportunities and what is happening in the marketplace.
• Achiever – energetic in pursuing goals and objectives, striving beyond the minimum and always wanting the best.
• Independent and self‑motivated – self‑starter needing little supervision.
• Organised – can plan and implement a course of action to resolve any problems.
• Self‑confident – deals well with others, states own views confidently and can cope calmly in difficult situations.
• Integrity – maintains social and organisational ethical values.

• Maintain a flexible approach to working hours.
• Sales or account management experience preferable.
• Friendly and outgoing.
• Driving licence essential.

• Monday to Friday free parking.

• Reports to: Head of Accounts
• Overall Purpose: To ensure the efficient running of all assigned customer supply chains. The core objective is to retain and grow these accounts by managing all day‑to‑day issues by providing relevant, timely and accurate information.