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- Tasks: Manage sales orders from enquiry to completion, ensuring smooth processing and customer communication.
- Company: Join a growing team in Wickford, Essex, dedicated to excellent customer service.
- Benefits: Enjoy full training, a supportive culture, and long-term career progression opportunities.
- Why this job: Be part of a dynamic team where your organisational skills make a real impact.
- Qualifications: 2 years in sales order processing or customer service; strong IT and communication skills required.
- Other info: Must have a full UK driving licence and live locally for easy commuting.
The predicted salary is between 28800 - 43200 £ per year.
Location: Wickford, Essex – Must live locally
Job Type: Full-time, Permanent
Driving Licence: Required
Are you a proactive and detail-oriented professional with a background in customer service and administration? Do you thrive in a fast-paced environment and enjoy working as part of a small, dedicated team? We’re looking for a Sales Order Processor to join our growing office and play a key role in ensuring smooth and efficient order handling.
About the Role
As a Sales Order Processor, you will be responsible for managing the flow of sales orders from initial enquiry through to completion. This includes processing orders, maintaining accurate records, supporting the sales team, and communicating with customers to ensure excellent service throughout.
Key Responsibilities
- Order Processing: Accurately process sales orders using ERP software (e.g. SAGE or similar), ensuring timely and efficient handling.
- Quote Management: Prepare customer quotes and sales orders in line with company procedures and deadlines.
- Customer Communication: Respond to customer enquiries via phone and email, providing a high level of service and support.
- Record Keeping: Maintain and update customer records, order details, and sales documentation.
- Inbox & Admin Support: Manage shared inboxes and provide general administrative support to the sales and operations teams.
- Issue Resolution: Investigate and resolve any order-related issues or discrepancies quickly and effectively.
- Data Handling: Use spreadsheets and CRM systems to track sales performance and order metrics.
- Cross-Department Coordination: Liaise with internal departments to ensure customer requirements are met in full.
What We’re Looking For
- Experience: Minimum 2 years in a sales order processing, administration, or office-based customer service role.
- Multitasking: Comfortable working under pressure and managing multiple priorities.
- IT Skills: Confident using Microsoft Office, especially Excel; experience with ERP systems like SAGE, SAP, or Oracle is advantageous.
- Communication: Strong written and verbal communication skills.
- Team Player: A collaborative mindset with the ability to work in a small team environment.
- Local Candidate: A full UK driving licence is essential; applicants must live locally or within easy commuting distance.
Desirable (Not Essential)
- Previous use of SAGE or similar order processing systems
- Experience working with a CRM system
What We Offer
- Full product and systems training provided
- A supportive, friendly team culture
- Stability and long-term progression opportunities
If you’re organised, customer-focused, and ready to take ownership of a vital role in a busy office, we’d love to hear from you.
Sales Order Processor employer: Adore Recruitment Ltd
Contact Detail:
Adore Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Order Processor
✨Tip Number 1
Familiarise yourself with ERP systems like SAGE, as this is a key requirement for the role. If you have experience with similar software, be ready to discuss how you've used it in past roles.
✨Tip Number 2
Brush up on your customer service skills, as excellent communication is crucial. Think of examples where you've successfully resolved customer issues or improved their experience.
✨Tip Number 3
Prepare to demonstrate your multitasking abilities. Consider scenarios where you've managed multiple priorities effectively, especially in a fast-paced environment.
✨Tip Number 4
Since this role requires local candidates, ensure you highlight your proximity to Wickford in conversations. This shows your commitment and readiness to join the team without relocation concerns.
We think you need these skills to ace Sales Order Processor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales order processing, administration, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and attention to detail. Mention specific examples of how you've successfully managed orders or resolved customer issues in previous roles.
Highlight IT Skills: Emphasise your proficiency with Microsoft Office, especially Excel, and any experience with ERP systems like SAGE. This will show that you're well-equipped for the technical aspects of the role.
Showcase Communication Skills: In your application, provide examples of your strong written and verbal communication skills. Mention any experience you have in responding to customer enquiries and maintaining records, as this is crucial for the role.
How to prepare for a job interview at Adore Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Sales Order Processor, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you've handled inquiries or resolved issues effectively.
✨Demonstrate Your IT Proficiency
Familiarity with ERP systems like SAGE is a plus. Brush up on your knowledge of Microsoft Office, especially Excel, and be ready to explain how you've used these tools in past roles.
✨Highlight Your Multitasking Abilities
This role requires managing multiple priorities under pressure. Prepare examples from your past work where you successfully juggled various tasks and maintained high standards of accuracy.
✨Emphasise Team Collaboration
Since the position involves working closely with a small team, share instances where you've contributed to team success. Highlight your ability to communicate effectively and support your colleagues.
