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For Companies At a Glance
- Tasks: Manage high-value client accounts and drive exceptional service delivery.
- Company: Join a dynamic logistics provider known for seamless global shipping solutions.
- Benefits: Enjoy a competitive salary and benefits package with growth opportunities.
- Why this job: Make a real impact in a customer-first environment with exciting growth plans.
- Qualifications: 5+ years in account management, preferably in logistics or e-commerce.
- Other info: Collaborate with passionate teams and thrive in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Key Account Manager – Logistics & E-commerce 📍 Location: Thurrock area 🕒 Hours: Monday to Friday, 09:00–17:30 📄 Type: Permanent, Full-Time 💼 Industry: E-commerce Logistics / International Delivery About the Company A dynamic and rapidly growing international logistics provider is on the lookout for a Senior Customer Experience Account Manager to join their thriving team in the Thurrock area. Established over a decade ago, the business has built a strong reputation for delivering seamless cross-border delivery solutions to major e-commerce and B2B clients. Their mission is simple: to make global shipping as easy and efficient as possible for their clients. Backed by a passionate leadership team, exciting growth plans, and a forward-thinking culture, this company offers the perfect platform for professionals looking to make a real impact. The Opportunity As a Senior Customer Experience Account Manager, you’ll be instrumental in driving exceptional service delivery, developing client relationships, and generating account growth. This is a strategic role suited to someone who thrives in a customer-first environment and enjoys collaborating across departments to innovate and improve. You’ll work closely with internal stakeholders and senior leadership, combining client-facing engagement with commercial insight to enhance customer satisfaction and grow revenue. Key Responsibilities * Manage a portfolio of high-value e-commerce and retail clients, ensuring long-term satisfaction and retention. * Identify and secure new revenue streams within existing accounts through upselling and cross-selling. * Lead weekly, monthly, and quarterly business reviews, demonstrating value and insights. * Collaborate with internal teams (Customer Experience, Operations, Sales & Tech) to streamline delivery and enhance processes. * Drive cost-saving initiatives that improve efficiency without sacrificing service quality. * Monitor market trends and competitor activity to position your clients for success. * Provide additional leadership support to the wider Customer Experience team during peak trading periods. * Use CRM and analytics tools to report on performance, identify growth opportunities, and inform decision-making. What We’re Looking For ✅ Experience: 5+ years in account management, preferably in logistics, international shipping, or e-commerce. ✅ Client Focus: Proven ability to build and manage strong client relationships, ensuring a premium experience. ✅ Sales-Driven: A track record of meeting or exceeding sales targets through account growth. ✅ Commercial Acumen: Comfortable negotiating and identifying opportunities for growth and improvement. ✅ Strong Communicator: Confident in presenting to clients and collaborating across internal teams. ✅ Agile & Adaptable: Quick to learn new tools and processes, and able to thrive in a fast-moving environment. Personal Attributes * Self-motivated and results-driven * Resilient and calm under pressure * Relationship-focused and collaborative * Passionate about delivering top-tier customer experiences What’s in It for You? * Competitive salary & benefits package TBC
Key Account Manager employer: Adore Recruitment Ltd
Contact Detail:
Adore Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network within the logistics and e-commerce sectors. Attend industry events, webinars, or local meetups to connect with professionals who might provide insights or referrals for the Key Account Manager role.
✨Tip Number 2
Research the company thoroughly. Understand their mission, values, and recent developments in the logistics and e-commerce space. This knowledge will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your experience with client relationship management. Be ready to share specific examples of how you've successfully managed accounts and driven growth in previous roles.
✨Tip Number 4
Familiarise yourself with CRM and analytics tools commonly used in the industry. Being able to demonstrate your proficiency with these tools can set you apart from other candidates.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in logistics or e-commerce. Use specific examples that demonstrate your ability to build client relationships and drive sales growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the logistics industry. Mention how your skills align with the company's mission to enhance global shipping efficiency.
Highlight Key Achievements: In your application, emphasise any significant achievements in previous roles, such as exceeding sales targets or successfully managing high-value accounts. Quantify your successes where possible to make a stronger impact.
Showcase Communication Skills: Since strong communication is crucial for this role, ensure your application reflects your ability to present ideas clearly and collaborate effectively. Consider including examples of successful presentations or teamwork experiences.
How to prepare for a job interview at Adore Recruitment Ltd
✨Research the Company
Before your interview, take some time to understand the company's mission, values, and recent developments in the logistics and e-commerce sectors. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Key Account Manager role, be ready to discuss specific scenarios where you've successfully managed client relationships or driven account growth. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Senior Customer Experience Account Manager, strong communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing how you've collaborated with internal teams or presented to clients in the past.
✨Demonstrate Your Sales Acumen
Be prepared to discuss your track record in meeting or exceeding sales targets. Highlight specific examples of how you've identified growth opportunities within existing accounts and the strategies you employed to achieve success.
