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- Tasks: Lead a high-performing team and manage key enterprise client relationships.
- Company: Join a rapidly growing e-commerce business with a focus on innovation.
- Benefits: Competitive salary, car allowance, private medical cover, and free gym membership.
- Why this job: Take ownership of a key client portfolio and influence business strategy.
- Qualifications: 8-12+ years in account management with strong leadership skills.
- Other info: Enjoy workplace perks and company social events in a dynamic environment.
The predicted salary is between 60000 - 75000 £ per year.
Location: Thurrock, RM18
Salary: £60,000 – £75,000 basic + car allowance & commission
Working Hours: Mon – Fri, 09:00 – 17:30
Job Type: Permanent
Our client is seeking an experienced Head of Account Management to lead their strategic e-commerce client portfolio. This senior role is ideal for a commercially-minded professional with a proven track record in managing complex accounts, driving revenue, and leading high-performing teams.
Key Responsibilities:
- Lead and develop a team of Account Managers, fostering a high-performance, customer-focused culture.
- Own relationships with key enterprise clients, acting as the primary point of contact for senior stakeholders.
- Identify opportunities for upsell, cross-sell, and retention to maximise revenue and margin.
- Manage contract negotiations, renewals, and commercial performance.
- Ensure service excellence by proactively resolving issues and maintaining high customer satisfaction.
- Collaborate with internal teams including operations, product, technology, and finance to deliver seamless solutions.
- Monitor account performance, provide reporting, and use insights to drive continuous improvement.
Experience & Skills Required:
- 8–12+ years’ experience in account management, customer success, or commercial leadership.
- Experience managing large, complex enterprise accounts, preferably in e-commerce, logistics, or supply chain.
- Strong commercial acumen, including pricing, contracts, and margin management.
- Proven ability to lead and develop high-performing teams.
- Excellent communication and negotiation skills, with confidence engaging senior stakeholders.
Benefits:
- Competitive salary: £60k – £75k basic + car allowance & commission
- Private medical cover and employer pension contribution
- Free gym membership, snacks, and workplace perks
- Company social events and recognition schemes
This is an exciting opportunity to take ownership of a key client portfolio, influence strategy, and lead a dynamic team within a rapidly growing business.
Head of Account Management employer: Adore Recruitment Ltd
Contact Detail:
Adore Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Account Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to a hidden job opening that’s not even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Account Management. Highlight your successes in managing complex accounts and leading teams to drive revenue.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic roles waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Head of Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Account Management role. Highlight your experience in managing complex accounts and leading teams, as these are key aspects of the job. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial acumen and your ability to drive revenue. Tell us about your successes in account management and how you can bring that expertise to our team.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've developed high-performing teams and fostered a customer-focused culture. We love to see strong leaders!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Adore Recruitment Ltd
✨Know Your Numbers
As a Head of Account Management, you'll need to demonstrate your commercial acumen. Brush up on key metrics related to account performance, revenue growth, and client retention rates. Be ready to discuss how you've driven these numbers in your previous roles.
✨Showcase Leadership Skills
This role requires leading a team, so be prepared to share specific examples of how you've developed high-performing teams in the past. Talk about your leadership style and how you foster a customer-focused culture within your team.
✨Master the Art of Negotiation
Since managing contract negotiations is a key responsibility, think of instances where you've successfully navigated complex negotiations. Highlight your approach to ensuring both client satisfaction and profitability.
✨Engage with Stakeholders
You'll be the primary point of contact for senior stakeholders, so practice articulating your communication style. Prepare to discuss how you've built and maintained relationships with key clients, and how you handle challenging conversations.
