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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage daily operations.
- Company: Join a trusted leader in the industry focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Looking for a proactive leader with strong communication and previous team leadership experience.
- Other info: Apply now to take the next step in your career!
Are you passionate about delivering exceptional customer service? Do you have the leadership skills to motivate and support a small team? If so, this Team Leader role could be perfect for you!
Position: Customer Service Team Leader
Location: Brentwood
Salary: £30,000 per annum
Shifts: Rotational week 1 - 7 AM - 3 PM – week 2 12 PM - 8 PM + 1 weekend in 3
Why You’ll Love This Role:
- Lead a team dedicated to customer satisfaction
- Make a real impact in a fast-paced, service-driven environment
- Work with a trusted leader within their industry
Your Key Responsibilities:
- Deliver top-tier customer service – ensure all calls are handled professionally and efficiently
- Lead and support your team – provide guidance, training, and motivation
- Manage schedules & workloads – ensure smooth daily operations
- Keep things running smoothly – oversee job completion, reports, and system updates
- Be the link between customers & engineers – ensuring excellent service at every step
Who We’re Looking For:
- A customer-focused leader with strong communication skills
- Previous experience in a senior role or team leadership
- Highly organised, proactive, and adaptable
- Passionate about creating positive customer experiences
Join a company that values your leadership and customer service skills! Apply today and take the next step in your career!
Customer Service Team Leader employer: Adore Recruitment Ltd
Contact Detail:
Adore Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully led a team in the past. Highlighting your experience in motivating and supporting team members will demonstrate your capability as a Customer Service Team Leader.
✨Tip Number 3
Showcase your problem-solving skills by thinking of scenarios where you improved customer satisfaction or resolved conflicts. This will illustrate your proactive approach and ability to handle challenges effectively.
✨Tip Number 4
Be ready to discuss how you manage schedules and workloads. Providing insights into your organisational skills will reassure us that you can maintain smooth daily operations in a fast-paced environment.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples from previous roles to demonstrate how you've successfully led a team and delivered exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to motivate a team. Mention why you are interested in this specific role and how your values align with the company's mission.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed teams or handled customer service challenges. Be specific about your achievements and how they relate to the responsibilities of the Customer Service Team Leader position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Adore Recruitment Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and supported your colleagues to achieve their goals.
✨Emphasise Customer-Centric Mindset
Make sure to highlight your passion for delivering exceptional customer service. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage conflicts or improve team performance, and be ready to discuss your approach and outcomes.
✨Demonstrate Organisational Skills
Since the role involves managing schedules and workloads, be prepared to discuss how you stay organised and prioritise tasks. You might want to share tools or methods you use to keep everything running smoothly in a fast-paced environment.
