At a Glance
- Tasks: Deliver top-notch customer service and support sales operations in a dynamic environment.
- Company: Join a well-established business in Avonmouth with a supportive team culture.
- Benefits: Enjoy a competitive salary, generous holiday, and a pension scheme.
- Other info: Great career growth potential with fun company events and a friendly atmosphere.
- Why this job: Make a real difference by helping customers and contributing to sales success.
- Qualifications: Must have at least 12 months of customer service experience and strong communication skills.
- Customer Service & Sales Support Advisor
- Avonmouth | £28,000 – £35,000 Basic DOE | Permanent
Are you an experienced Customer Service or Sales Support professional looking for your next opportunity?
We are recruiting for a Customer Service & Sales Support Advisor to join an established business in Avonmouth.
This is a varied role covering customer service, sales administration, order processing and general office support.
The Role
- Providing excellent customer service to customers, contractors and suppliers
- Processing customer orders, quotes and invoices
- Handling customer, order and stock queries
- Setting up new customer accounts and completing credit checks
- Supporting delivery and haulage queries
- Managing stock returns and credits
- Assisting with accounts receivable, payments and debt chasing
- General administration, data entry and document management
About You
- Minimum 12 months' customer service experience essential
- Experience in customer service, sales support or sales administration
- Strong communication and organisational skills
- Good Microsoft Office skills, particularly Excel, Word and Outlook
- Ability to multitask, meet deadlines and work as part of a team
- Strong attention to detail and work ethic
- Experience in any of the following would be advantageous, but is not essential:
- Stock control / stock administration
- Accounts receivable / credit control
- Construction, manufacturing or building products
What's on Offer?
- Monday – Friday, 9am – 5pm
- 4pm finish most Fridays
- 25 days' holiday + Bank Holidays
- Pension scheme
- Free parking
- Company events
- Excellent long-term career opportunity
Apply today!
Adore Recruitment is acting as an employment agency in relation to this vacancy
Customer Service & Sales Support Advisor employer: Adore Recruitment Ltd
Join a dynamic and supportive team in Essex, where your Chemistry degree can lead to a fulfilling career in manufacturing. With comprehensive training, long-term career progression, and exposure to advanced production operations, this role offers a unique opportunity to grow within a specialist environment that prioritises safety, quality, and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adore Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adore Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adore Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Adore Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adore Recruitment Ltd!
How to prepare for a job interview at Adore Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
