At a Glance
- Tasks: Lead a dynamic Helpdesk team and deliver exceptional customer service.
- Company: Join a well-established business in the Building Services industry with modern offices.
- Benefits: Enjoy a supportive environment, autonomy, and opportunities for personal growth.
- Other info: Be part of a culture that values innovation and continuous improvement.
- Why this job: Make a real impact while leading a successful team in a thriving company.
- Qualifications: Experience in operational management and a passion for customer service.
Lead the team. Drive performance. Deliver exceptional customer service. My long-standing client within the Building Services industry is looking to recruit an experienced Customer Operations Manager to lead their busy Helpdesk team. Having worked with this business for a number of years, I've seen them go from strength to strength. They have grown steadily by delivering an exceptional service to their customers and now operate from beautiful modern offices, providing a fantastic working environment for their team.
This is a key leadership role within the business and would suit someone with a strong operational background who enjoys leading people, improving processes and delivering first-class customer service. Whilst experience within Facilities Maintenance, Facilities Management or Building Services would be highly advantageous, candidates from similar other fast-paced operational environments may also be considered. Experience within the retail property maintenance sector would also be useful but is by no means essential.
The Role
As Customer Operations Manager, you'll take ownership of the day-to-day running of the Helpdesk, ensuring the team delivers an efficient, customer-focused service while meeting customer expectations and contractual service levels. This is very much an operational management role, with responsibility for leading the daily operation, managing workloads, prioritising resources and ensuring the team consistently delivers an outstanding service. Whilst you'll line manage the Helpdesk team, the majority of HR administration is supported by an external HR provider, allowing you to focus on operational performance and continuous improvement.
Your responsibilities will include:
- Leading and motivating the Helpdesk team to deliver exceptional customer service.
- Overseeing reactive and planned maintenance works to ensure SLA compliance.
- Managing Priority 1 and Priority 2 jobs, ensuring customers receive regular updates.
- Building strong relationships with key customers and resolving escalated issues.
- Monitoring KPIs, SLAs, workflow and performance.
- Producing reports for senior management and making recommendations for improvement.
- Driving continuous improvement across systems, processes and procedures.
- Working closely with contractors and internal departments to ensure excellent service delivery.
- Creating a positive, accountable and customer-focused culture within the team.
About You
You'll be an experienced people manager with strong operational experience within the Facilities Maintenance and Management sector and a passion for delivering outstanding customer service and improving operational performance.
Why Join?
This is an excellent opportunity to join a well-established and growing business that genuinely values its people. You'll have the autonomy to make a real impact, lead a successful team and play a key role in the continued growth of the business. Working from beautiful modern offices with a supportive leadership team, you'll be joining a company that invests in its people and encourages new ideas to improve service and performance. Ready for your next challenge? Apply now.
Facilities Operations Manager – Helpdesk in Basildon employer: Adore Recruitment Ltd
Adore Recruitment Ltd is an outstanding employer that champions high-performing sales professionals by offering a competitive salary and uncapped commission, allowing for significant earning potential. With a dynamic work culture that prioritises relationship-building and personal growth, employees are encouraged to excel in their roles while enjoying the vibrant atmosphere of the Greater London area, which fosters both professional and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operations Manager – Helpdesk in Basildon
✨Networking in the Right Circles
Dive into communities focused on building systems and supply engineering. Join LinkedIn groups, attend industry-specific trade shows, and don’t shy away from local meetups. These are golden opportunities to connect with industry professionals who could help you land that full-time role at places like Adore Recruitment Ltd.
✨Showcase Your Projects
If you've worked on any projects—big or small—related to building systems, make sure to showcase them! Creating a portfolio or a detailed case study on your approach can do wonders. It’s all about showing prospective employers, like Adore Recruitment Ltd, that you’ve got hands-on experience and a solid understanding of the field.
✨Leverage University Resources
Are you still connected with your university? Tap into their career services! Many universities have relationships with firms in the building systems sector and can provide leads on exclusive job openings. This could be your ticket to landing the full-time job you want.
✨Get Involved in Professional Bodies
Consider joining professional organisations related to building systems and supply engineering. These often have job boards, career development events, and networking opportunities. Engaging with these can significantly increase your visibility to firms like Adore Recruitment Ltd and may help you secure that full-time position sooner!
We think you need these skills to ace Facilities Operations Manager – Helpdesk in Basildon
Some tips for your application 🫡
Showcase Your Engineering Skills:In the building systems supply engineering field, make sure to highlight your technical skills in your CV. Include any relevant software certifications or engineering tools you’re proficient with. Demonstrating your ability to use industry-specific technologies can really set you apart!
Quantify Your Achievements:Employers love to see how you've made an impact in your previous roles. When detailing your work experience, try to include quantifiable achievements—like how you improved a system’s efficiency by a percentage or managed a project that saved your last company X amount. This shows you're results-driven and could help us at Adore Recruitment Ltd.
Tailor Your Cover Letter:Don’t just reuse the same old cover letter! Personalise it for the Facilities Operations Manager – Helpdesk role at Adore Recruitment Ltd. Talk about your passion for building systems and why this position excites you. We want to see your personality shine through and how you envision contributing to our team.
Include Relevant Projects:If you’ve worked on specific projects related to building systems supply engineering, don’t forget to mention them! Include any reports or case studies that showcase your problem-solving abilities and project management skills. This portfolio of work can really illustrate your expertise to us.
How to prepare for a job interview at Adore Recruitment Ltd
✨Know Your Technical Stuff
For a role in building systems supply engineering, make sure you're clued up about the latest technologies and tools in the field. Brush up on your knowledge of HVAC systems, plumbing, electrical layouts, and any relevant software used in modelling or design.
✨Showcase Real Projects
Since this is a full-time position, the interviewers will be keen to see your relevant experience. Bring along a portfolio that highlights the projects you've worked on, focusing on your role and the impact you had. Be ready to discuss the challenges faced and how you overcame them.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions during your interview. They may ask how you would approach a specific design challenge or troubleshoot an existing system. Think about examples from your past work where you successfully tackled problems, and be ready to articulate your thought process.
✨Understand the Industry Landscape
It's crucial to have a good grasp of the current trends affecting building systems, like sustainable engineering practices or smart technology integration. Familiarise yourself with recent advancements and be prepared to discuss how they might influence your work at Adore Recruitment Ltd.
