At a Glance
- Tasks: Make outbound calls to strengthen customer relationships and maximise sales opportunities.
- Company: Join a dynamic team focused on customer engagement and account growth.
- Benefits: Earn £26k-£35k plus uncapped commission and career development.
- Other info: Exciting opportunity for growth in a supportive environment.
- Why this job: Build valuable relationships while boosting your earnings and skills.
- Qualifications: Confident communicator with experience in customer-facing roles.
The predicted salary is between 26000 - 35000 £ per year.
Salary: £26k- £35k (uncapped commission)
Location: Weston-super-Mare
Job Type: Full-time
About the role
Are you a confident communicator who enjoys building relationships, developing existing accounts and maximising sales opportunities? We are looking for a motivated and customer-focused Customer Relations Executive to join our client’s team. This is an exciting opportunity for someone who enjoys speaking with customers, strengthening existing relationships and identifying opportunities to grow accounts through upselling and cross-selling. Working with an existing customer base, you will make outbound calls to engage with clients, understand their needs and build long-term relationships that encourage repeat business and account growth.
Key responsibilities
- Make outbound calls to existing customers to maintain regular contact and strengthen relationships.
- Build rapport with clients and develop long-term customer partnerships.
- Develop and grow customer accounts, increasing account activity and spend.
- Identify opportunities to upsell and cross-sell relevant products and services.
- Understand customer requirements and recommend suitable solutions.
- Proactively follow up with clients to generate repeat business and maximise sales opportunities.
- Maintain accurate customer records and account information.
- Work towards sales targets and contribute to the wider team's success.
- Deliver a professional, positive and customer-focused experience on every call.
What we're looking for
We're looking for someone who is confident on the phone, commercially minded and passionate about delivering great customer service. Ideally, you'll have:
- Experience in outbound calling, telesales, account management, customer relations or a similar customer-facing role.
- Strong communication and relationship-building skills.
- The confidence to identify sales opportunities and convert conversations into revenue.
- A proactive attitude and the motivation to achieve targets.
- The ability to manage customer accounts and build lasting relationships.
- A positive, resilient approach and a genuine desire to succeed.
- Experience in upselling, cross-selling or developing existing customer accounts would be advantageous.
What's on offer?
- £26,000-£35,000, depending on experience and performance structure.
- Uncapped commission, giving you the opportunity to increase your earnings.
- The opportunity to develop existing accounts and build valuable customer relationships.
- A role combining customer engagement, account growth and sales.
- The chance to develop your commercial skills and progress your career.
Interested? If you're confident on the phone, enjoy building relationships and want to be rewarded for identifying sales opportunities, we'd love to hear from you. Apply today to find out more about the Customer Relations Executive opportunity!
Customer Service (Outbound) in Weston-super-Mare employer: Adore Recruitment Careers
Join a leading aerospace precision engineering company in Romford, Essex, where you will not only enhance your CNC programming skills but also take on significant engineering ownership. With a strong focus on employee development and a collaborative work culture, this organisation offers ample opportunities for growth and innovation, making it an excellent employer for those seeking meaningful and rewarding careers in advanced manufacturing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service (Outbound) in Weston-super-Mare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adore Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adore Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service (Outbound) in Weston-super-Mare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adore Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Adore Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adore Recruitment Careers!
How to prepare for a job interview at Adore Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
