Inbound Sales Consultant
Location: Southend-on-Sea, Essex
Salary: £25,500 basic + realistic OTE £28,000–£32,000
Training Bonus: £210 per month for the first 6 months
Job Type: Permanent
Hours: 37.5 hours per week, working on a rolling rota
Start Date: 2 November 2026
About the Role
We are looking for motivated Inbound Sales Consultants to join a growing specialist travel insurance business based in Southend-on-Sea.
You will be responsible for handling inbound customer calls, understanding customers' requirements and providing suitable travel insurance solutions. The role will involve selling travel insurance policies, including cover for customers with pre-existing medical conditions, as well as identifying opportunities to upsell relevant additional cover.
This is an excellent opportunity for someone with previous sales or contact centre experience who enjoys working with customers and is motivated by achieving targets.
Key Responsibilities
- Handle inbound sales calls from customers looking to purchase travel insurance.
- Identify customer needs and recommend suitable policies.
- Upsell relevant optional upgrades to maximise sales opportunities.
- Achieve personal sales and performance targets.
- Manage sensitive customer data in line with data protection requirements.
- Maintain accurate customer records.
- Make outbound calls to new and existing customers when required.
- Ensure all quotations and sales are handled accurately and compliantly.
- Deliver a high standard of customer service.
- Work collaboratively with colleagues to achieve team objectives.
- Keep up to date with products, processes and market changes.
- Demonstrate flexibility and adaptability to meet business needs.
About You
The ideal candidate will have:
- Previous sales experience with a proven track record of success.
- Contact centre experience is desirable.
- Experience within a regulated industry would be advantageous.
- Excellent written and verbal communication skills.
- A professional telephone manner.
- Good listening and IT skills.
- The ability to work under pressure.
- A customer-focused approach.
- Flexibility to work a varied shift pattern.
- A willingness to learn and develop.
Working Hours
This is a 37.5-hour working week on a rolling rota, with shifts provided approximately 6 weeks in advance.
Typical shifts include:
- Monday–Friday: 8:30am–5:30pm
- 10:00am–6:00pm
- 1 week in 4: 12:00pm–8:00pm
- 1 Saturday per month
- 1 Sunday per month
After 6 months of training, there may be the flexibility to work 2–3 days per week from home, if preferred.
Benefits
- Starting at 33 days' holiday
- Extra day off for your birthday
- Health Cash Plan
- Employee Assistance Programme
- Tech Purchase Scheme
- Pension
- Holiday Buy Scheme
- Life Assurance – 4x salary
- Christmas Savings Club
- Discounted cinema tickets
- Shopping discounts with thousands of high street retailers
- Length of Service Awards
- Staff Referral Scheme
- Discounted Travel Insurance
- Reward and Recognition Scheme
- Personal Development, courses and qualifications
- Social events
- Potential hybrid working after 6 months
If you're an enthusiastic sales professional looking for a permanent opportunity with excellent benefits and genuine development opportunities, we'd love to hear from you.
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