At a Glance
- Tasks: Be the go-to person for clients, ensuring they get the most from our platform.
- Company: Join Adora Digital Health, a pioneering women's health-tech startup.
- Benefits: Opportunity to shape workplace culture and innovate in healthcare.
- Other info: Work closely with the CEO and be part of a dynamic team.
- Why this job: Make a real difference in women's health while developing your career.
- Qualifications: 1-2 years in customer success or related fields; passion for healthtech.
The predicted salary is between 29700 - 36300 £ per year.
More than a role - an opportunity to help build something meaningful.
Adora Digital Health is a rapidly growing UK women's health-tech startup focused on addressing one of the most underserved areas of workplace health and wellbeing: peri/menopause and menstrual health support.
The company is transforming how Employers, Insurers and Healthcare providers support women during a significant stage of life that has historically lacked accessible, personalised and specialist support.
Adora is bringing personalised menopause support and symptom management to the market, with AI-powered, personalised health journeys and access to specialist clinicians.
The Role
As Customer Success Executive, you will be the operational backbone of our client relationships - ensuring our customers achieve real value from the Adora platform and that nothing falls through the cracks.
This is a hands-on role working closely with our CEO and Sales & Marketing team to support the full customer lifecycle from pre-launch through to renewal and expansion, and leveraging this insight to inform the Product.
You will be the connective tissue between Customer Success, Sales and Product.
You will take ownership of our client relationships, support the coordination of proposals, own our events calendar, and play a key role in building the digital and AI operational systems that will allow Adora to scale.
From smooth onboarding through to deep platform adoption and measurable ROI, you'll ensure that client renewal is never in doubt and that customers ' are supported.
As one of Adora's earliest commercial hires, you'll be supporting us to execute the customer playbook, refining the processes, client cadences and success frameworks that will define how we scale.
You'll support the Sales & Marketing team to ensure that nothing falls through the cracks.
You'll develop trusted relationships with our clients, offering demos, and giving them the confidence, insight and support they need to maximise the value of Adora for their employees and policyholders.
Success will be measured through operation efficiency, revenue retention and increased adoption and engagement of the Adora platform, all while ensuring client satisfaction.
- What you’ll be doing
- The main point of contact for all Adora customers and partners
- Manage day-to-day relationships with clients, ensuring high satisfaction with Best in Class service model.
- Send proposals and follow-up throughout the pipeline process, ensuring nothing is left without a next action
- Support the CEO and wider team by organising, preparing and following up on client meetings
- Drive client due diligence, contract progression, onboarding and launch - including client-facing marketing across differing ICP's
- Support with user testing, events, newsletter and research interviews, ensuring customer feedback is fed into the Product team
- Support quarterly ROI MI reporting gathering to communicate the value of Adora to clients
- Coordinate webinar events calendars, support with logistics and manage outreach to attendees
- Deliver regular client communications, including account updates, check-ins, usage and outcome insights
- Identify renewal and expansion opportunities within existing accounts
- Build and improve internal playbooks, processes and operational tools
- Who Adora is looking for
- Digital and AI native who has an appetite for digital/AI approach to processes but who recognises the need for the human touch in customer success.
- A natural self-starter who is highly organised and loves completing deliverables
- Excellent communicator — clear, professional and confident with clients and stakeholders
- Proactive and comfortable working in a fast-moving, early-stage environment
- Genuinely excited by women's health, healthtech and the mission behind Adora
- 1-2 years' experience in a customer success, account management, sales support or operations role
- Exposure to health insurance, employee benefits, brokers or digital health
- Experience using CRM and software tools such as Hub Spot or Zoho or Notion
- Commercial acumen and awareness
- Early careers graduate with a strong academic background and demonstrable drive and love of learning
- In the absence of commercial or customer success experience, evidence of entrepreneurship, medical training or a side hustle
Why join a company like Adora?
- Build a new category within women's healthcare and employee benefits
- Influence workplace culture and be part of healthcare innovation
- Create meaningful menstrual health outcomes at scale
- Develop and nurture client relationships that reshape how support is delivered
- Work alongside the Co-Founder/CEO (Ann O'Neill)
- #J-18808-Ljbffr
Customer Success Executive in London employer: Adora Digital Health
Adora Digital Health is an exceptional employer, offering a unique opportunity to be part of a pioneering health-tech startup dedicated to transforming women's health and wellbeing. With a strong focus on employee growth, a collaborative work culture, and the chance to influence meaningful change in workplace health, employees are empowered to develop their skills while making a real impact. Located in the UK, Adora provides a dynamic environment where innovation thrives, and every team member plays a crucial role in shaping the future of healthcare support for women.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Adora Digital Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Adora Digital Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Adora Digital Health:Your cover letter is your chance to shine! Tell us why you want to work at Adora Digital Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Adora Digital Health!
How to prepare for a job interview at Adora Digital Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
