More than a role - an opportunity to help build something meaningful.
Adora Digital Health is a rapidly growing UK women's health-tech startup focused on addressing one of the most underserved areas of workplace health and wellbeing: peri/menopause and menstrual health support. The company is transforming how Employers, Insurers and Healthcare providers support women during a significant stage of life that has historically lacked accessible, personalised and specialist support. Adora is bringing personalised menopause support and symptom management to the market, with AI-powered, personalised health journeys and access to specialist clinicians.
The Role
As Customer Success Executive, you will be the operational backbone of our client relationships - ensuring our customers achieve real value from the Adora platform and that nothing falls through the cracks. This is a hands-on role working closely with our CEO and Sales & Marketing team to support the full customer lifecycle from pre-launch through to renewal and expansion, and leveraging this insight to inform the Product. You will be the connective tissue between Customer Success, Sales and Product.
You will take ownership of our client relationships, support the coordination of proposals, own our events calendar, and play a key role in building the digital and AI operational systems that will allow Adora to scale.
From smooth onboarding through to deep platform adoption and measurable ROI, you'll ensure that client renewal is never in doubt and that customers ' are supported.
As one of Adora's earliest commercial hires, you'll be supporting us to execute the customer playbook, refining the processes, client cadences and success frameworks that will define how we scale. You'll support the Sales & Marketing team to ensure that nothing falls through the cracks. You'll develop trusted relationships with our clients, offering demos, and giving them the confidence, insight and support they need to maximise the value of Adora for their employees and policyholders. Success will be measured through operation efficiency, revenue retention and increased adoption and engagement of the Adora platform, all while ensuring client satisfaction.
What you’ll be doing
- The main point of contact for all Adora customers and partners
- Manage day-to-day relationships with clients, ensuring high satisfaction with Best in Class service model.
- Send proposals and follow-up throughout the pipeline process, ensuring nothing is left without a next action
- Support the CEO and wider team by organising, preparing and following up on client meetings
- Drive client due diligence,contract progression,onboarding and launch - including client-facing marketing across differing ICP's
- Support with user testing, events, newsletter and research interviews, ensuring customer feedback is fed into the Product team
- Support quarterly ROI MI reporting gathering to communicate the value of Adora to clients
- Coordinate webinar events calendars, support with logistics and manage outreach to attendees
- Deliver regular client communications, including account updates, check-ins, usage and outcome insights
- Identify renewal and expansion opportunities within existing accounts
- Build and improve internal playbooks, processes and operational tools
Who Adora is looking for
- Digital and AI native who has an appetite for digital/AI approach to processes but who recognises the need for the human touch in customer success.
- A natural self-starter who is highly organised and loves completing deliverables
- Excellent communicator — clear, professional and confident with clients and stakeholders
- Proactive and comfortable working in a fast-moving, early-stage environment
- Genuinely excited by women's health, healthtech and the mission behind Adora
- 1-2 years' experience in a customer success, account management, sales support or operations role
- Exposure to health insurance, employee benefits, brokers or digital health
- Experience using CRM and software tools such as HubSpot or Zoho or Notion
- Commercial acumen and awareness
- Early careers graduate with a strong academic background and demonstrable drive and love of learning
- In the absence of commercial or customer success experience, evidence of entrepreneurship, medical training or a side hustle
Why join a company like Adora?
- Build a new category within women's healthcare and employee benefits
- Influence workplace culture and be part of healthcare innovation
- Create meaningful menstrual health outcomes at scale
- Develop and nurture client relationships that reshape how support is delivered
- Work alongside the Co-Founder/CEO (Ann O'Neill)
