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- Tasks: Lead technical strategies for Adobe's biggest clients and ensure their success.
- Company: Join Adobe, a leader in digital experiences and creativity.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact by driving innovation and customer success.
- Qualifications: Bachelor’s degree and experience in customer support or marketing technology.
- Other info: Dynamic role with mentorship opportunities and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
The Technical Account Director (TAD) is responsible for ensuring the technical success of Adobe’s largest customers by developing and delivering strategies that improve solution health, adoption, and value. This role uses internal resources and cross-functional teams to optimize customer outcomes and drive the full value delivered by Adobe’s solutions.
Responsibilities
- Serve as the primary technical executive throughout the customer lifecycle, advising on strategy and coordinating service delivery.
- Identify and mitigate technical risks, coordinate with Adobe teams, and manage oversight in collaboration with executive partners.
- Assess strategic customer technical risks and opportunities and lead the extended Adobe team to build and deliver mitigation and "get well" plans.
- Drive clear communication across customer operational areas. Maintain regular and appropriate governance with executive teams both within the organization and beyond it. Drive alignment and reporting on overall engagement status and outcomes.
- Advocate for customer interests, drive innovation and process improvements, and ensure alignment across business units and brands.
- Lead and mentor matrixed teams, collaborate with internal and external partners, and provide architectural mentorship to optimize solutions.
Qualifications
- Bachelor’s degree in a relevant technical field or equivalent experience.
- Senior-level experience in consultative, customer support, or customer success roles within marketing technology.
- Strong executive presence, presentation, and conflict-resolution skills; ability to engage with senior leaders and diverse teams.
- Critical thinking, technical expertise in enterprise software and marketing solutions, and willingness to travel as required.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Technical Account Director employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Director
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adobe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Adobe's products inside out. Show us how your technical expertise aligns with their solutions. The more you know, the better you can demonstrate your value!
✨Tip Number 3
Practice your presentation skills! As a Technical Account Director, you'll need to communicate effectively with senior leaders. Mock interviews with friends can help you nail that executive presence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Adobe team!
We think you need these skills to ace Technical Account Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Director role. Highlight your relevant experience in consultative roles and any technical expertise that aligns with Adobe's mission. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves engaging with senior leaders and diverse teams, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively. We love a good storyteller!
Highlight Problem-Solving Abilities: Adobe values critical thinking and innovation. In your application, share examples of how you've identified and mitigated risks in previous roles. Show us how you’ve driven process improvements and delivered successful outcomes for customers!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Adobe
✨Know Your Tech Inside Out
As a Technical Account Director, you'll need to demonstrate your technical expertise. Brush up on Adobe's solutions and be ready to discuss how they can solve customer challenges. Familiarise yourself with recent updates and case studies to show you're in the know.
✨Showcase Your Customer Success Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your consultative approach and any strategies you've implemented that improved customer outcomes. This will show you understand the importance of customer success in this role.
✨Communicate Like a Pro
Strong communication is key for this position. Practice articulating complex technical concepts in simple terms. Be prepared to discuss how you would engage with senior leaders and cross-functional teams to drive alignment and innovation.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to identify risks and propose solutions. Think about past experiences where you've mitigated technical risks or led teams through challenges. This will demonstrate your critical thinking and leadership skills.
