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- Tasks: Lead a team to transform customer engagement with GenAI and Adobe Firefly.
- Company: Join Adobe, a leader in digital experiences and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and a culture of growth.
- Why this job: Make a real impact in the AI space while mentoring future leaders.
- Qualifications: 8+ years in digital strategy and proven leadership skills required.
- Other info: Be part of a dynamic team driving innovation in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join our “DevOps for Content” revolution, where we partner with global brands and agencies to transform their end-to-end creative workflows—from ideation through activation—to unlock the GenAI-powered Content Supply Chain. As a Manager of Firefly Customer Engagement, you will lead, mentor, and inspire a team of AI Engagement Managers—our customer-embedded strategists and product owners—who shape and realize customers’ GenAI transformation journeys. Your team operates at the intersection of product, engineering, enterprise consulting, and client advocacy, ensuring fast, iterative value realization that drives adoption, growth, and trust. This role calls for an inspiring people leader who balances mentorship with hands‑on engagement. You’ll serve as the ultimate advocate for your team and your customers—empowering your AI Engagement Managers to deliver value at speed, building long‑term executive relationships, and ensuring the voice of the customer fuels Adobe Firefly’s product innovation. Your team of Engagement Managers will form part of the EMEA Forward Deployed Engineering Team. If you are passionate about cultivating top consulting talent, scaling GenAI adoption, and translating bold ideas into measurable outcomes, this is your stage.
What You’ll Do
- Team Leadership
- Recruit, coach, and empower a high‑performing team of AI Engagement Managers.
- Create a culture of customer obsession, product ownership, and continuous learning, centered on GenAI and Adobe Firefly.
- Act as mentor and sponsor—guiding AI Engagement Managers on executive presence, value realization, and scalable playbooks.
- Champion career development and inspire your team to raise the bar across every engagement.
- Customer Engagement & Program Delivery
- Oversee and steer large‑scale enterprise programs focused on Firefly and GenAI adoption.
- Ensure your team applies Forward Deployed Engineering principles—rapid prototyping, iterative feedback, and agile collaboration with customers.
- Act as the executive escalation point and trusted advisor for strategic customers.
- Own and maintain escalated risks across your Engagement Managers’ portfolio’s.
- Reinforce a culture of measurable impact—every engagement tied to business value and ARR growth.
- Strategic Leadership & Partnerships
- Partner with Product, Engineering, and Customer Success to translate field insights into Firefly’s roadmap.
- Lead your team to pilot new features and best practices—accelerating adoption and shaping Adobe’s GenAI delivery standards.
- Represent your team in executive reviews, customer workshops, and cross‑functional forums, elevating Firefly’s role in the enterprise GenAI market.
- Thought Leadership
- Stay current on GenAI, creative automation, and content supply chain advancements.
- Enable knowledge sharing across teams, embedding lessons learned into reusable playbooks and scaling innovation across engagements.
- Advocate for best practices in customer engagement, consulting excellence, and GenAI adoption inside and outside Adobe.
What You Bring
- 8+ years in digital strategy, enterprise consulting, or AI/ML roles; 2+ years in people leadership or team management.
- Proven ability to lead customer‑facing consulting talent—mentoring high‑potential Engagement Managers to elevate impact and executive presence.
- Deep understanding of GenAI, Adobe Firefly, and first‑and third‑party AI models, with the ability to translate concepts into business value.
- Experience delivering enterprise‑scale digital transformation or AI adoption programs with measurable impact.
- Familiarity with Adobe Creative Cloud, Firefly, and GenStudio Modules; Adobe Experience Cloud knowledge is a plus.
- Expertise in scaled agile delivery methodologies and tools (Jira, Confluence, Miro).
- Exceptional communication and executive influence—capable of simplifying complexity and driving alignment at the C‑suite level.
- Flexible, adaptable, and energized by fast‑paced, high‑growth environments.
- Willingness to travel up to 30% for customer and team engagement.
As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check‑In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you.
Manager of AI Engagement Manager, Firefly employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager of AI Engagement Manager, Firefly
✨Tip Number 1
Network like a pro! Reach out to current employees at Adobe or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Adobe's latest projects and initiatives, especially around GenAI and Firefly. Show us that you're not just interested in the role but also passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams or driven customer engagement in the past. We love hearing about real experiences that showcase your leadership style.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. It shows us that you’re genuinely interested in joining our team!
We think you need these skills to ace Manager of AI Engagement Manager, Firefly
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI and digital experiences shine through. We want to see how you connect with our mission at Adobe and how your background aligns with the role of Manager of AI Engagement.
Tailor Your Experience: Make sure to highlight your relevant experience in digital strategy and team leadership. We’re looking for someone who can inspire and mentor others, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Adobe
✨Know Your Stuff
Make sure you’re well-versed in GenAI and Adobe Firefly. Brush up on the latest trends in digital strategy and AI/ML roles. Being able to discuss these topics confidently will show that you’re not just interested, but knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or mentored others in the past. Highlight your ability to create a culture of customer obsession and continuous learning, as this aligns perfectly with what the role demands.
✨Engage with Real Scenarios
Think of specific instances where you’ve driven measurable impact in previous roles. Be ready to discuss how you’ve applied agile methodologies and delivered enterprise-scale transformations, as this will resonate with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about Adobe’s vision for Firefly and how they see the role evolving. This shows your genuine interest in the company and helps you gauge if it’s the right fit for you.
