Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in using Creative Cloud and ensure they get the most out of Adobe's products.
- Company: Join Adobe, a leader in digital experiences and creativity.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Be a key player in helping customers unleash their creativity with Adobe tools.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We are looking for a dedicated Creative Cloud Customer Success Manager to join our ambitious Digital Media team. This outstanding opportunity allows you to work directly with customers, encouraging product adoption and value realization across Adobe’s world‑class portfolio of Digital Media Creative Cloud offerings. By developing trusted‑advisor‑level partnerships with key customer collaborators, you will deliver product presentations and point‑of‑view documents that build awareness and excitement among customer power users.
What You’ll Do- Maintain deep product knowledge and customer guidelines across our Creative Cloud suite.
- Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services.
- Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it.
- Position Adobe’s complementary products alongside Creative Cloud in relevant and value‑focused ways. Ensure customers engage with the entire Cloud portfolio. This includes core creative applications, Firefly, Frame.io, and Adobe Express.
- Build and deliver product value presentations and point‑of‑view documents to customer collaborators and executives.
Customer Success Manager - Creative Cloud in London employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Creative Cloud in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Adobe on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Adobe’s Creative Cloud offerings and think about how you can help customers succeed. Show them you’re not just a fan, but a future partner in their success.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d build relationships with customers and present product value. The more comfortable you are, the better you’ll shine during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Adobe team and ready to make an impact.
We think you need these skills to ace Customer Success Manager - Creative Cloud in London
Some tips for your application 🫡
Show Your Passion for Creativity: When writing your application, let your enthusiasm for digital experiences shine through! We want to see how you connect with Adobe's mission and how your creativity aligns with the role of Customer Success Manager.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your experience with Creative Cloud products and how you've helped customers achieve their goals in the past. We love seeing relevant examples!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're a great fit for the team. Avoid jargon unless it's relevant!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Adobe
✨Know Your Stuff
Make sure you have a solid understanding of Adobe's Creative Cloud suite. Familiarise yourself with the key features and benefits of the products, as well as how they can solve customer problems. This will help you answer questions confidently and show your passion for the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their experiences and insights about the company. Ask thoughtful questions that demonstrate your understanding of customer success and how it relates to Adobe’s mission.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully managed customer relationships or driven product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Be Ready to Discuss Value Realisation
Since the role focuses on ensuring customers achieve their desired outcomes, be prepared to discuss how you would help clients realise the value of Adobe’s products. Think about strategies you could implement to enhance customer engagement and satisfaction.
