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For Companies At a Glance
- Tasks: Guide customers through their AEM Cloud journey and optimise their experience.
- Company: Join Adobe, a leader in creativity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic team focused on problem-solving and continuous learning.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience with AEM, programming skills, and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
The Opportunity
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering, we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running. The CSME consists of technically savvy individuals who have extensive experience building and supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and SRE's to deliver an exceptional experience to AEM Cloud Service customers. CSME's are trusted advisors to customers and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimisation of software configurations, training and best practice guidance.
What You’ll Do
The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues. A strong working knowledge of AEM and related technologies (such as Java) is essential. You have a passion for helping our customers navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their go-live and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service. Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.
What You Need to Succeed
The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies. Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript, etc.). Experience with AI/ML in an Operations environments (AIOps) would be an advantage. Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system. CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.
Adobe Experience Manager (AEM) Cloud SME in London employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adobe Experience Manager (AEM) Cloud SME in London
✨Tip Number 1
Network like a pro! Reach out to current or former Adobe employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as an AEM Cloud SME. Personal connections can make all the difference!
✨Tip Number 2
Prepare for those interviews! Brush up on your AEM knowledge and be ready to discuss how you've tackled complex technical issues in the past. We want to see your problem-solving skills in action, so have some examples ready to share.
✨Tip Number 3
Show your passion for customer success! During interviews, highlight your experience in guiding clients through tech transitions. We love candidates who can demonstrate their commitment to helping customers get the most out of their AEM Cloud journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back for new opportunities!
We think you need these skills to ace Adobe Experience Manager (AEM) Cloud SME in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the AEM Cloud SME role. Highlight your experience with AEM and related technologies, and show us how your skills align with what we're looking for.
Show Your Passion: We want to see your enthusiasm for helping customers on their AEM Cloud journey. Share examples of how you've supported clients in the past and how you can bring that same energy to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures we receive all your details correctly and helps us get back to you faster. We can't wait to hear from you!
How to prepare for a job interview at Adobe
✨Know Your AEM Inside Out
Make sure you have a solid understanding of Adobe Experience Manager and its cloud capabilities. Brush up on your knowledge of related technologies like Java, as well as any recent updates or features in AEM Cloud. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex technical issues. Think about times when you identified problems and implemented solutions, especially in a customer-facing context. This will demonstrate your ability to think critically and act as a trusted advisor to clients.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Ask insightful questions about the team, their challenges, and how they measure success. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
✨Demonstrate Your Inquisitiveness
Exhibit your eagerness to learn and adapt by discussing new technologies or trends in cloud computing and content management systems. Highlight any relevant experiences where you've embraced change or sought out new knowledge, as this aligns perfectly with the CSME team's focus on continuous improvement.