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- Tasks: Engage with customers to enhance their experience with Adobe's Creative Cloud products.
- Company: Join Adobe, a leader in creative software and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a trusted advisor and help customers unlock the full potential of Adobe's tools.
- Qualifications: Fluent in German, with a background in customer success or sales.
- Other info: Dynamic team environment with a focus on creativity and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a dedicated Creative Cloud Customer Success Manager to join our ambitious Digital Media team. This outstanding opportunity allows you to work directly with customers, encouraging product adoption and value realization across Adobe’s world-class portfolio of Digital Media Creative Cloud offerings. By developing trusted advisor-level partnerships with key customer collaborators, you will deliver product presentations and point-of-view documents that build awareness and excitement among customer power users.
What You’ll Do
- Maintain deep product knowledge and customer guidelines across our Creative Cloud suite.
- Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services.
- Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it.
- Position Adobe’s complementary products alongside Creative Cloud in relevant and value-focused ways.
- Ensure customers engage with the entire Cloud portfolio. This includes core creative applications, Firefly, Frame.io, and Adobe Express.
- Build and deliver product value presentations and point-of-view documents to customer collaborators and executives.
- Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization.
- Help identify opportunities for growth within accounts, closely aligning with other internal collaborators.
- Take responsibility for the customer’s overall success with Adobe’s Creative Cloud platform including activation, engagement, adoption, expansion, and health scores.
- Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and improve the product's features and functionality.
- Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans.
What You Need to Succeed
- Proficient German communication skills are required. Both written and verbal.
- Proven track record of effectively addressing customer challenges to reach resolution.
- Proven track record of meeting or exceeding sales targets or customer success goals.
- Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
- Familiarity with creative software, including Creative Cloud and other related creative industry products, is a plus.
- Bachelor’s Degree or equivalent work experience.
- 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries.
- Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations.
- Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments.
- Communicative: Outstanding presentation and interpersonal skills.
- Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite and also end users.
- Available to travel up to 50%.
DACH Customer Success Manager employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DACH Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Adobe employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Adobe's Creative Cloud products. Familiarise yourself with the latest features and updates. This way, you can impress your interviewers with your knowledge and show them you're genuinely excited about the role.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to deliver product value presentations. Grab a friend or family member and run through your pitch. The more comfortable you are, the better you'll perform in front of potential clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Adobe team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace DACH Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with Adobe's Creative Cloud. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer success achievements!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s industry-specific and relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Adobe
✨Know Your Stuff
Make sure you have a solid understanding of Adobe's Creative Cloud suite. Familiarise yourself with the key features and benefits of each product, as well as how they can solve customer challenges. This will help you demonstrate your expertise and build trust with potential clients.
✨Build Relationships
During the interview, showcase your ability to build and maintain positive relationships. Share examples of how you've successfully collaborated with customers in the past, and highlight your communication skills. Remember, this role is all about being a trusted advisor!
✨Showcase Your Success Stories
Prepare specific examples of how you've met or exceeded customer success goals in previous roles. Use metrics to quantify your achievements, such as increased product adoption rates or improved customer satisfaction scores. This will illustrate your capability to drive value for customers.
✨Engage with Enthusiasm
Demonstrate your passion for helping customers succeed. Be enthusiastic about Adobe's products and how they empower creativity. Engage with your interviewers by asking insightful questions about their experiences and the company's vision, showing that you're genuinely interested in being part of the team.