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- Tasks: Build strong customer relationships and ensure they thrive with Adobe's Document Cloud products.
- Company: Join Adobe, a leader in digital experiences and creativity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed with innovative digital solutions.
- Qualifications: 5+ years in customer success or sales, with strong communication skills.
- Other info: Dynamic work environment with travel opportunities and a focus on collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Customer Success Manager - Document Cloud role at Adobe. Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
What You’ll Do:
- Maintain deep product knowledge and customer guidelines across our Document Cloud suite.
- Build and maintain positive relationships with customers, understanding their needs, and ensuring their happiness with Adobe’s products and services.
- Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it.
- Position Adobe’s complementary products alongside Document Cloud in relevant and value-focused ways.
- Ensure customers engage with the entire Cloud portfolio, including core Document applications such as Adobe Sign, Acrobat, and Acrobat Services.
- Build and deliver product value presentations and point-of-view documents to customer collaborators and executives.
- Align with internal collaborators such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through a successful launch, adoption, and value realization.
- Help identify opportunities for growth within accounts, closely aligning with other internal collaborators.
- Take responsibility for the customer’s overall success with Adobe’s Document Cloud platform including activation, engagement, adoption, expansion, and health scores.
- Gather customer feedback, analyze trends, and provide valuable insights to the product development team to drive continuous improvement and refine product features and functionality.
- Identify customers with deployment risk and partner with an Account Manager to build and implement get-well plans.
What You Need to Succeed:
- Proficient French communication skills are required, both written and verbal.
- Proven track record of effectively addressing customer challenges to reach resolution.
- Proven track record of meeting or exceeding sales targets or customer success goals.
- Previous experience working as a trusted advisor to drive business value and sales expansion opportunities.
- Familiarity with Document software, including Document Cloud and other related creative industry products, is a plus.
- Bachelor’s Degree or equivalent work experience.
- 5+ years relevant work experience in customer success, sales, and/or solutions consulting, with a preference for experience in the creative or technology industries.
- Proven experience as a self-motivated, collaborative, and responsible professional who is passionate about exceeding client expectations.
- Resourceful: Able to prioritize, multi-task, and perform effectively in ambiguous environments.
- Communicative: Outstanding presentation and interpersonal skills.
- Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C‑Suite and also end users.
- Available to travel up to 50%.
Customer Success Manager - Document Cloud employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Document Cloud
✨Tip Number 1
Get to know the company inside out! Research Adobe's Document Cloud suite and understand how it fits into their overall mission. This will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former Adobe employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you've tackled customer challenges in the past and be ready to share specific examples. Show them you're not just a fit for the role, but a perfect match for their team culture.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Adobe family. Good luck!
We think you need these skills to ace Customer Success Manager - Document Cloud
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with Adobe's Document Cloud. Share specific examples of how you've made a difference in previous roles.
Tailor Your Experience: Make sure to highlight your relevant experience that aligns with the job description. We’re looking for someone who understands customer success and can demonstrate their ability to build relationships and drive value. Don’t just list your duties; show us how you’ve excelled!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our culture!
How to prepare for a job interview at Adobe
✨Know Your Stuff
Make sure you have a solid understanding of Adobe's Document Cloud suite. Familiarise yourself with the key features and benefits of products like Adobe Sign and Acrobat. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your communication skills to engage them and demonstrate your ability to maintain positive relationships with customers. Remember, they want to see how well you can relate to others!
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've successfully addressed customer challenges or exceeded sales targets. This will highlight your proven track record and show that you can drive business value, which is crucial for a Customer Success Manager.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
