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For Companies At a Glance
- Tasks: Guide customers through their AEM Cloud journey and optimise their experience.
- Company: Join Adobe, a leader in digital experiences and creativity.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience with AEM, programming skills, and a passion for technology.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Adobe Experience Manager (AEM) Cloud SME role at Adobe.
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
The Opportunity
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running. The CSME consists of technically savvy individuals who have extensive experience building, supporting web-based applications at the application layer. The result we desire is close collaboration with product engineering and SREs to deliver an exceptional experience to AEM Cloud Service customers. CSMEs are trusted advisors to customers, and the voice of the customer to internal teams. The CSME team has a strong focus on client success and customer governance with frequent interaction with clients ranging from technical development and operational teams through to senior leaders and execs. This includes supporting the continuous improvement of AEM deployments through technical process, optimisation of software configurations, training and best practice guidance.
What You’ll Do
The ideal candidate possesses the ability to comfortably investigate and address complicated technical issues. A strong working knowledge of AEM and related technologies (such as Java) is essential. You have a passion for helping our customers navigate through their AEM Cloud journey. You will engage with customers as they onboard, get them ready for their go-live and then provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service. Additionally, CSMEs identify patterns of problems and work closely with AEM product engineering and SRE teams to drive observability and develop the procedures and toolsets that are needed to bridge communication and optimise the experience of our clients. Candidates should have demonstrable familiarity with a variety of modern cloud-native and automation concepts, practices, and procedures.
What You Need To Succeed
The CSME team is a problem-finding and problem-solving team. Candidates should be keen on learning and exploring new technologies. Proficiency with programming languages (one or more - Java, Python, HTML/CSS/Javascript, etc.). Experience with AI/ML in an Operations environments (AIOps) would be an advantage. Experience with customising and optimising AEM, especially AEM Cloud, or an equivalent content management system. CSMEs are expected to demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to our customers and be eager to take on any tasks that need to be accomplished.
Location
London, England, United Kingdom
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe Experience Manager (AEM) Cloud SME employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adobe Experience Manager (AEM) Cloud SME
✨Tip Number 1
Network like a pro! Reach out to current or former Adobe employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the AEM Cloud SME role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into AEM and related technologies. Brush up on your Java skills and be ready to discuss how you've tackled complex technical issues in the past. Show us your problem-solving prowess!
✨Tip Number 3
Don’t just talk about your skills—show us! If you’ve worked on projects involving AEM or cloud technologies, be ready to share specific examples. We love hearing about real-world applications of your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Adobe team. Let’s get you started on this exciting journey!
We think you need these skills to ace Adobe Experience Manager (AEM) Cloud SME
Some tips for your application 🫡
Show Your Passion for AEM: When you're writing your application, let your enthusiasm for Adobe Experience Manager shine through! We want to see how much you care about helping customers navigate their AEM Cloud journey. Share any relevant experiences that highlight your passion and expertise.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience with AEM, Java, and any cloud-native technologies. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Use simple language to explain your technical skills and experiences, making it easy for us to understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Adobe
✨Know Your AEM Inside Out
Make sure you brush up on your knowledge of Adobe Experience Manager and related technologies like Java. Be ready to discuss specific features, functionalities, and how they can be optimised in a cloud environment. This will show that you're not just familiar with the product but are genuinely passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex technical issues you've tackled in the past. Think about how you identified the problem, the steps you took to resolve it, and the outcome. This will demonstrate your ability to think critically and act as a trusted advisor to clients.
✨Engage with Real-World Scenarios
Be ready to discuss real-world scenarios where you've helped customers navigate their cloud journey. Highlight your experience in onboarding, go-live preparations, and ongoing support. This will illustrate your hands-on experience and commitment to client success.
✨Stay Curious and Inquisitive
Exhibit your eagerness to learn and explore new technologies during the interview. Ask insightful questions about Adobe's future plans for AEM Cloud and how you can contribute to its success. This shows that you're not only interested in the role but also in growing with the company.