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For Companies At a Glance
- Tasks: Guide customers through their transition to Adobe Experience Manager Cloud and optimise their experience.
- Company: Join Adobe, a leader in digital experiences and creativity.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be at the forefront of cloud technology and make a real impact on customer success.
- Qualifications: Strong knowledge of AEM, programming skills, and a passion for problem-solving.
- Other info: Dynamic team environment with a focus on innovation and learning.
The predicted salary is between 36000 - 60000 £ per year.
Overview
As Adobe continues to drive its Experience Manager (AEM) product line into the Cloud with our SaaS offering we are looking for customer-facing, technology experts to provide guidance to customers on their journey. The Cloud Subject Matter Expert (CSME) will be responsible for both ensuring a successful transition into the new Cloud based offering, and continued optimisation and value realisation once fully running.
Responsibilities
- Engage with customers as they onboard, get them ready for their go-live, and provide coaching and guidance through their run & operate phases to ensure they are getting maximum value from the service.
- Investigate and address complicated technical issues.
- Collaborate with AEM product engineering and SRE teams to drive observability and develop procedures and toolsets needed to bridge communication and optimise the client experience.
Qualifications
- A strong working knowledge of AEM and related technologies (such as Java) is essential.
- Proficiency with programming languages (one or more – Java, Python, HTML/CSS/JavaScript, etc.). Experience with AI/ML in an Operations environment (AIOps) would be an advantage.
- Experience with customizing and optimizing AEM, especially AEM Cloud, or an equivalent content management system.
- CSMEs should demonstrate a healthy degree of inquisitiveness to understand and improve the status quo to deliver higher value to customers and be eager to take on tasks as needed.
- The CSME team is a problem-finding and problem-solving team; candidates should be keen on learning and exploring new technologies.
About Adobe
Changing the world through digital experiences is what Adobe\’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We\’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
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Adobe Experience Manager (AEM) Cloud SME employer: Adobe
Contact Detail:
Adobe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adobe Experience Manager (AEM) Cloud SME
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with AEM or similar tech. LinkedIn is your best mate here—connect, engage, and don’t be shy to ask for a chat about their experiences.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your AEM projects or any relevant tech work. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common AEM scenarios and problem-solving questions. Practice makes perfect, so consider mock interviews with friends or mentors to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Adobe Experience Manager (AEM) Cloud SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the AEM Cloud role. Highlight your experience with AEM and any relevant technologies like Java or Python. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AEM and how you can help our customers succeed. Be genuine and let your personality come through.
Showcase Problem-Solving Skills: Since we’re all about problem-finding and solving, share examples of how you've tackled complex technical issues in the past. This will show us that you’re ready to jump into the challenges we face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Adobe
✨Know Your AEM Inside Out
Make sure you brush up on your knowledge of Adobe Experience Manager and related technologies. Be ready to discuss how you've customised or optimised AEM in the past, especially in a Cloud environment. This will show that you're not just familiar with the tool, but that you can leverage it to deliver real value.
✨Show Off Your Problem-Solving Skills
Prepare examples of complicated technical issues you've tackled before. Think about how you approached these problems and what solutions you implemented. This will demonstrate your ability to think critically and work collaboratively, which is key for a Cloud Subject Matter Expert.
✨Get Comfortable with Programming Languages
Since proficiency in programming languages like Java, Python, and JavaScript is essential, be ready to discuss your experience with them. You might even want to prepare a small coding challenge or two to showcase your skills during the interview.
✨Emphasise Your Inquisitiveness
The role requires a healthy degree of inquisitiveness, so be prepared to talk about how you stay updated with new technologies and trends. Share instances where you've taken the initiative to learn something new that benefited your previous projects or teams.