At a Glance
- Tasks: Join our team to create memorable experiences for guests in our award-winning hotel.
- Company: The Swan, a prestigious hotel known for exceptional service and stunning location.
- Benefits: Free meals, tips, competitive salary, pension, and fabulous employee discounts.
- Other info: Flexible shifts available; great career development opportunities await you!
- Why this job: Be part of a passionate team that values innovation and customer care.
- Qualifications: Energetic, enthusiastic, and a team player with a passion for hospitality.
The predicted salary is between 12.71 - 12.71 £ per hour.
The Swan is our flagship hotel, and we are proud to have been awarded the prestigious AA 4 Red star recognising our hotel as one of the very best in the country. In addition, we have been awarded two Rosettes for our amazing food in our beautiful restaurant. Perfectly located on Southwold Marketplace and just minutes' walk from the stunning Southwold beach, this is the ultimate location to work.
We offer an excellent package for our Front of House Assistants including:
- Free meals on shift
- TIPS
- Competitive Salary
- Company Pension
- Life Assurance
- Share Incentive Plan
- Career Development Opportunities
- Wellbeing Programmes
- Fabulous employee discounts!
We encourage each member of our team to grow, develop and progress within Adnams, whether that is within The Swan or one of our other locations. We are committed to providing you with continual training and development to support you with your career goals and progression within the hotel and wider business.
What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. Our success is because of our people, who are at the heart of everything we do really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for in our Front of House Assistants:
- As part of our team you will work in either our 2 Rosette restaurant or bar area and will happily meet and greet our customers with a smile.
- Be enthusiastic, energetic and be committed to delivering fabulous customer experiences every time, creating memorable moments for our lovely customers during their visit with us.
- Have a passion for hospitality.
- Be confident taking orders and serving food and drinks whilst liaising with the kitchen teams to ensure a smooth service.
- Set and clean tables and service areas.
The ideal candidate will:
- Be a hard-working team player that can use their own initiative and work well under pressure and enjoys working with people.
- Have some previous pub, restaurant, or hotel experience but what is important is that you have a friendly welcoming manner and enjoy engaging with our customers as we will provide you with all the training you need to get you up to speed with how we like things done.
The Swan operates 7 days a week so flexibility is required to work a variety of shifts including mornings, evenings and weekends.
What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
Pay rates:
- 21+ = £12.71 per hour
- 18 - 20's = £12.27 per hour
- Under 18's = £10.27 per hour
Assistant - The Swan in Southwold employer: Adnams
At The Swan, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the picturesque Southwold, our hotel not only boasts award-winning dining but also provides comprehensive benefits including competitive salaries, career development opportunities, and a commitment to employee wellbeing. Join us for a rewarding experience where your contributions are recognised, and you can thrive in a supportive environment dedicated to excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant - The Swan in Southwold
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adnams. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adnams
Don't be shy about reaching out to Adnams directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant - The Swan in Southwold
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adnams and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adnams
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
