At a Glance
- Tasks: Lead and manage Adnams’ hospitality, retail, and property operations for exceptional customer experiences.
- Company: Join a historic, award-winning business with a focus on innovation and collaboration.
- Benefits: Enjoy a rewarding leadership role with opportunities for personal development and growth.
- Other info: Be part of a supportive culture that values clarity, accountability, and team development.
- Why this job: Shape the future of a premium brand while driving profit and shareholder value.
- Qualifications: Extensive leadership experience in multi-site consumer-facing operations required.
The predicted salary is between 80000 - 100000 € per year.
As a member of the Senior Leadership Team reporting to the CEO, you will lead and strategically manage Adnams’ direct‑to‑consumer business areas, driving customer experience, reputation, profit and shareholder value across hospitality, retail and property operations.
This pivotal leadership role requires significant experience across multi‑site retail, hospitality and property operations. You will bring strategic vision, commercial focus, and a strong understanding of how to create exceptional customer and guest experiences while delivering sustainable financial performance.
Key Responsibilities- Maintain Adnams’ premium standards across hospitality, retail and visitor experiences, including benchmark measures such as Michelin Key and AA 4‑red‑star awards.
- Support pub tenants with their own business strategies, operational advice, and influence them to uphold Adnams brand values.
- Provide visible leadership, build strong teams, create clarity and accountability, and support sites and colleagues in delivering operational and brand excellence.
- Champion people and teams, building a strong employee brand and leading with empathy, clarity and support.
- Drive operational efficiency through the effective use and development of systems and data, focusing on labour efficiency, food margin performance, revenue growth, cover numbers, occupancy, and seasonal opening patterns to optimise EBITDA.
- Improve return on capital employed across the hospitality estate, setting clear year‑on‑year growth expectations and targeted performance improvement plans for priority sites.
- Identify opportunities to reshape ways of working to better support operational efficiency and business performance.
- Plan and assess maintenance capital expenditure required across the estate to protect asset quality and long‑term value.
- Build and develop a pipeline of capital development projects, supported by recycled capital from lower‑performing assets or central funding, with returns measured on a project‑by‑project basis.
- Oversee the retail proposition, including online, to improve overall performance and explore opportunities for new formats.
- Extensive leadership experience across hospitality, retail, property or other multi‑site consumer‑facing operations.
- Strong commercial acumen and experience translating strategy into operational and financial performance.
- Proven ability to lead, coach and develop high‑performing teams and partner businesses through change, creating clarity, accountability and engagement.
- Strong focus on legal compliance, presentation standards, customer experience and long‑term value in overseeing assets and operations.
- Excellent communication and influencing skills, and confidence in building relationships across a wide range of internal and external stakeholders.
A challenging, rewarding leadership role with the opportunity to shape the future of a historic, award‑winning business, supported by a culture that values innovation, collaboration and personal development.
Director of Property, Hospitality and Retail employer: Adnams
Adnams is an exceptional employer that offers a dynamic and rewarding environment for the Director of Property, Hospitality and Retail role. With a strong emphasis on innovation and collaboration, employees are encouraged to grow personally and professionally while contributing to the success of a historic, award-winning business. The company fosters a culture of support and accountability, ensuring that team members can thrive in their careers while maintaining Adnams' premium standards across hospitality and retail operations.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Property, Hospitality and Retail
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and retail sectors. Attend industry events or join relevant online groups to meet people who can help you get your foot in the door.
✨Tip Number 2
Show off your expertise! Create a personal brand on LinkedIn by sharing insights about property management, customer experience, or operational efficiency. This will position you as a thought leader and attract potential employers.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your responses to highlight how your experience aligns with their goals, especially in driving customer experience and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Director of Property, Hospitality and Retail
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Director of Property, Hospitality and Retail role. Highlight your leadership experience in multi-site operations and any achievements that showcase your strategic vision.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at Adnams. Be sure to mention specific examples of how you've driven customer experience and operational efficiency.
Showcase Your Leadership Style:We want to know how you lead teams! In your application, share your approach to building strong teams and fostering a positive employee brand. Give us examples of how you've supported colleagues and created clarity in previous roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Adnams
✨Know Your Stuff
Before the interview, dive deep into Adnams’ history, values, and current operations. Understand their premium standards and what makes their hospitality and retail unique. This knowledge will help you demonstrate your genuine interest and align your vision with theirs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed multi-site operations in the past. Share specific examples of how you've built strong teams and driven operational excellence, as this role is all about leading with empathy and clarity.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific challenges related to customer experience or operational efficiency. Think of scenarios where you've improved performance or reshaped ways of working, and be prepared to explain your thought process and outcomes.
✨Engage with Questions
At the end of the interview, have insightful questions ready that show your strategic thinking. Ask about their future plans for capital development projects or how they measure success in customer experience. This not only shows your interest but also your understanding of the role's impact on the business.
