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- Tasks: Join our team to create memorable customer experiences in a lively pub environment.
- Company: The Five Bells is a charming country pub known for its award-winning beers and delicious local food.
- Benefits: Enjoy competitive pay, employee discounts, career development, and a supportive wellbeing programme.
- Why this job: Be part of a fun, innovative team that values diversity and community impact.
- Qualifications: A passion for hospitality and a friendly attitude are essential; previous experience is a plus.
- Other info: Flexible shifts available, including weekends and bank holidays, with full training provided.
The Five Bells is a characterful country pub within easy reach of beautiful Southwold. With its open fires and wooden beams, it’s a cosy place to enjoy the finest Suffolk beers and delicious home-cooked, locally sourced food. We have three en-suite rooms adjacent to the main pub and at the back there is a 2.5 acre caravan site.
We are looking for a Front of House Assistant to join Ellen and the team, someone who is enthusiastic and energetic and who will deliver fabulous customer experiences every time creating memorable moments for our lovely customers.
We want each member of our team to grow, develop and progress within Adnams and we are committed to providing you with continual training and development to support you with your career goals and progression within The Five Bells and wider business.
We offer an excellent package for our Front of House Assistants including:
- Competitive Salary
- Company Pension
- Life Assurance
- Share Incentive Plan
- 28 days holiday
- Career Development Opportunities
- Wellbeing Programmes
- Fabulous employee discounts!
- TIPS
What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for? The successful candidate will have a passion for hospitality and may have some previous pub, restaurant, or hotel experience but what is important is that you have a friendly manner and enjoy engaging with our guests. You will be a hard-working team player that can use their own initiative and work well under pressure and enjoys working with people.
As part of our team you will happily meet and greet our customers with a smile, setting and cleaning tables and service areas, be confident taking orders and serving food and drinks whilst liaising with the kitchen teams to ensure a smooth service. We will provide all the training you need to get you up to speed with how we like things done. Flexibility is required in this role to cover a variety of shifts per week including bank holidays and weekends.
What’s in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
Pay rates:
- 21+ = £12.21 per hour
- 18 - 20's = £11.77 per hour
- Under 18's = £9.77 per hour
Front of House Assistant - The Five Bells employer: Adnams Plc
Contact Detail:
Adnams Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - The Five Bells
✨Tip Number 1
Familiarise yourself with Adnams and The Five Bells. Understanding their values, such as their commitment to the environment and community, will help you connect with the team during your interview.
✨Tip Number 2
Showcase your enthusiasm for hospitality by sharing personal experiences where you provided excellent customer service. This will demonstrate your passion and suitability for the Front of House Assistant role.
✨Tip Number 3
Be prepared to discuss how you handle pressure and work as part of a team. Think of specific examples from past experiences that highlight your ability to thrive in busy environments.
✨Tip Number 4
Express your willingness to learn and adapt. Mention any previous training or development you've undertaken, and convey your excitement about the opportunities for growth at The Five Bells.
We think you need these skills to ace Front of House Assistant - The Five Bells
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Five Bells is looking for in a Front of House Assistant. Highlight your passion for hospitality and any relevant experience you have.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are relevant to the role. Emphasise your customer service skills, teamwork, and ability to work under pressure.
Craft a Personal Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at The Five Bells and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Adnams Plc
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences you have, even if they are not directly related to pubs or restaurants, and highlight what excites you about working in a customer-facing role.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked as part of a team in the past. Emphasise your ability to collaborate and support your colleagues, especially in high-pressure situations.
✨Engage with Customer Service Scenarios
Anticipate questions about handling difficult customers or busy service periods. Prepare some scenarios where you provided excellent customer service or resolved a conflict, showcasing your problem-solving skills and friendly manner.
✨Research The Five Bells and Adnams
Familiarise yourself with The Five Bells and its parent company, Adnams. Understanding their values, commitment to the environment, and community involvement will help you align your answers with their culture and demonstrate your genuine interest in the position.
