Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Front of House Assistant, delivering fabulous customer experiences.
- Company: The Cross Keys is part of Adnams, known for award-winning beers and a commitment to community.
- Benefits: Enjoy competitive pay, tips, free meals, employee discounts, and career development opportunities.
- Why this job: Be part of a fun, innovative team that values diversity and cares about the environment.
- Qualifications: A passion for hospitality and a friendly manner are essential; experience is a plus but not required.
- Other info: Flexibility for various shifts, including weekends and bank holidays, is needed.
The Cross Keys is nestled on Crabbe Street in the beautiful town of Aldeburgh. As well as offering a tasty and home cooked menu, The Cross Keys has three beautiful well equipped, en-suite double bedrooms.
We are looking for a Front of House Assistant to join Dave and the team, someone that is enthusiastic and energetic who will deliver fabulous customer experiences every time creating memorable moments for our lovely customers during their visit with us.
We encourage each member of our team to grow, develop and progress within Adnams and we are committed to providing you with continual training and development to support you with your career goals and progression within The Cross Keys and wider business.
We offer an excellent package for our Front of House Assistants including:
- Competitive Salary
- Company Pension
- Life Assurance
- Share Incentive Plan
- Career Development Opportunities
- Wellbeing Programmes
- Fabulous employee discounts!
- TIPS
- Free meals on shift
What do you need to know about Adnams and our Team?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for?
The successful candidate will have a passion for hospitality and may have some previous pub, restaurant, or hotel experience but what is important is that you have a friendly manner and enjoy engaging with our guests. You will be a hard-working team player that can use their own initiative and work well under pressure and enjoys working with people. As part of our team you will happily meet and greet our customers with a smile, setting and cleaning tables and service areas, be confident taking orders and serving food and drinks whilst liaising with the kitchen teams to ensure a smooth service. We will provide all the training you need to get you up to speed with how we like things done. Flexibility is required in this role to cover a variety of shifts per week including bank holidays and weekends.
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
Pay rates:
- 21+ = £12.21 per hour
- 18 - 20's = £11.77 per hour
- Under 18's = £9.77 per hour
Assistant employer: Adnams Plc
Contact Detail:
Adnams Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant
✨Tip Number 1
Familiarise yourself with Adnams and The Cross Keys. Understanding their values, such as their commitment to the environment and community, will help you connect with the team during your interview and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Highlight your customer service skills. Since the role focuses on delivering fabulous customer experiences, think of specific examples from your past where you went above and beyond for a customer. This will demonstrate your enthusiasm and ability to engage with guests.
✨Tip Number 3
Be prepared to discuss your flexibility. The job requires covering various shifts, including weekends and bank holidays. Showing that you are adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn and grow. Since The Cross Keys offers continual training and development, mentioning your desire to progress within the company can set you apart as someone who is committed to their career in hospitality.
We think you need these skills to ace Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Cross Keys is looking for in an Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience in hospitality or customer service. Emphasise any previous roles where you engaged with customers or worked in a team environment.
Craft a Personal Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at The Cross Keys and how your values align with theirs, especially regarding customer service and community care.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at Adnams Plc
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences you have, even if they are informal, and highlight why you enjoy engaging with customers.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked as part of a team in the past. Emphasise your ability to collaborate and support your colleagues.
✨Prepare for Customer Interaction Scenarios
Think about common customer service scenarios you might encounter and how you would handle them. Be ready to role-play or discuss how you would greet customers, take orders, and resolve any issues that may arise.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and what a typical day looks like for a Front of House Assistant. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
