Head of Operational Excellence in Birmingham

Our client is a leading player within the hospitality and restaurant sector and off the back of a successful trading year are continuing their investment plan and driving the growth of their business. With continued growth forecast in a highly competitive sector my client is offering their employees the opportunity for significant career opportunities and personal development in a high support and high challenge culture

What does the role involve?

• This role is a challenge and will require the successful incumbent to wear many different hats in the course of any given day
• This role is in essence acting as a conduit for all communication between head office and the stores and reports into the Managing Director directly
• You will manage and assume responsibility for the servicing, training and customer experience department function
• You will work closely with the Operations Director and you will be the lead on all major projects in the UK that impact on the stores.
• You will be instrumental in devising processes and training solutions to enable store teams to deliver world class operations.
• You will compile data and analyse on the performance of key measures to present to key stakeholders
• You will manage the training, customer service and audit teams to the maximum capability
• You will support the training team in driving capability through effective training, brand development and communication.
• You will integral to the development of new store concepts and in launching new sites throughout the UK

Do you have what they are looking for?

My client is looking for the following:

• Firstly the key competencies for this role are will be Critical Thinking, Customer Focused, Developing Team Members, Initiative, Leading Team Members, Managing Execution, Verbal Communication Skills and Flexibility
• An ability to identify both sort and long terms needs of the business
• You will ideally have a proven track record at area manager level from a branded hospitality, restaurant or leisure background with potential to grow within the business.
• You will have a track record of project management and being a key member of a multi-functional project
• You must have held a similar level of control previously, delivering your store results through a team store managers reporting into you directly
• You will have bags of drive, tenacity and focus and bring a real can do attitude and significant levels of energy to everything that you do
• Your peers will have appreciated your team work ethos in your career to date and you will have a track record of developing and up skilling those that report into you
• Experience of taking data, analysing it and creating customer insight services that have driven business change would be very beneficial in this role.