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- Tasks: Support Channel Managers and enhance our global market framework.
- Company: Join the UK Hydrographic Office, a leader in maritime navigation solutions.
- Benefits: Enjoy 26 days holiday, flexible working, on-site gym, and a generous pension scheme.
- Why this job: Be part of a supportive team that values innovation and personal growth.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Work in a state-of-the-art office with high-spec equipment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a highly proactive, self-motivated individual to join our team at the UK Hydrographic Office in Taunton, as a Channel Assistant. Supporting our Channel Managers and Executive, you will be results-driven and customer focused, thriving in our fast-paced team, supporting our global route to market framework for our products, services and data. In addition, you will proactively seek to continuously make improvements across our Channel, Partner Programmes and Licencing Teams.
You will need to be a strong written and verbal communicator and administrator. You will be supporting the recruitment, onboarding and contractual management of commercial partners, providing support to our Print on Demand services, maintaining an engaging on-line presence and coordinating and distributing internal and external communications relating to our products and services. The need for attention to detail is critical. This role will benefit from a high level of autonomy, so suitable candidates will be highly organised, committed and responsible, working as part of a skilled and supportive team.
In return, you will receive a salary, a superb benefits programme including 26 days holiday, on-site gym and restaurant, state of the art offices, flexible working, free parking, a range of lifestyle benefits and superb contributory pension scheme. We empower our staff to innovate and collaborate. We will value your contributions, encourage you to learn and grow your skills and provide you with regular development opportunities.
The UK Hydrographic Office (UKHO) is a world-leading centre for hydrography, delivering data and expertise for safe, secure and thriving oceans. Supporting safe navigation is at the heart of what we do. We deliver quality, innovative maritime navigation solutions, trusted by customers and partners worldwide, through our ADMIRALTY portfolio, internationally, to support safe, efficient and compliant global trade. This is underpinned by the work undertaken by our experts, in partnership with a range of organisations worldwide, to source, process and publish hydrographic and marine geospatial data from seabed to surface and beyond.
Person specification
- Excellent communication skills including written and verbal
- Experience in the delivery of a quality service to customers
- Experience of working under pressure to tight deadlines
- Highly self-motivated and results driven
- Fully computer literate and numerate including experience of Microsoft Office tools
Alongside your salary of £30,573, UK Hydrographic Office contributes £8,856 towards you being a member of the Civil Service Defined Benefit Pension scheme. At the UK Hydrographic Office, it's very important to us that our people feel valued. We offer a huge range of benefits such as training and development, well-being support, flexible/homeworking, a fantastic state of the art building, high spec equipment, and so much more.
Please submit your application through Civil Service Jobs. You will be short-listed against set criteria. Please read all criteria in detail and tailor your application to these requirements.
At the UKHO we recognise that people are at the heart of our organisation and we ensure we support our people throughout their career with us. We know the importance of wellbeing, so offer 26.5 days annual leave, flexible working as standard and an exceptional civil service pension of 27.9% plus much more. We provide a nurturing, flexible working environment with a culture that will ensure you can get the most out of your career with us. Whether you are looking to enrich your existing skills or learn new ones, we encourage staff to reach their full potential. We embrace Diversity and Inclusion (D&I). We work with people from all walks of life, championing diverse perspectives to develop innovative solutions.
Channel Assistant employer: Admiralty
Contact Detail:
Admiralty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Assistant
✨Tip Number 1
Familiarise yourself with the UK Hydrographic Office's mission and values. Understanding their commitment to safe navigation and innovative maritime solutions will help you align your responses during interviews and discussions, showcasing your enthusiasm for their work.
✨Tip Number 2
Highlight your experience in customer service and communication. Since the role requires excellent written and verbal skills, prepare specific examples of how you've successfully managed customer interactions or improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing stories from past experiences where you met tight deadlines. This will show that you can thrive in a fast-paced environment, which is crucial for the Channel Assistant position.
✨Tip Number 4
Research the tools and software commonly used in channel management and partner programmes. Being knowledgeable about these tools will not only impress your interviewers but also prepare you for the technical aspects of the role.
We think you need these skills to ace Channel Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Channel Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, ensure your CV and cover letter showcase specific examples of how you've effectively communicated in previous roles or projects.
Demonstrate Results-Driven Attitude: Provide concrete examples in your application that demonstrate your results-driven approach. Mention any achievements or improvements you have made in past roles that align with the proactive nature of the position.
Tailor Your Application: Make sure to tailor your CV and cover letter specifically for the UK Hydrographic Office. Use keywords from the job description and show your enthusiasm for the role and the organisation's mission.
How to prepare for a job interview at Admiralty
✨Showcase Your Communication Skills
As a Channel Assistant, strong written and verbal communication is key. Prepare examples of how you've effectively communicated in previous roles, whether through emails, reports, or presentations. This will demonstrate your ability to engage with both internal teams and external partners.
✨Demonstrate Customer Focus
The role requires a results-driven approach with a focus on customer service. Be ready to discuss specific instances where you have gone above and beyond to meet customer needs or improve service delivery. This shows that you understand the importance of customer satisfaction in a fast-paced environment.
✨Highlight Your Organisational Skills
With a high level of autonomy expected, it's crucial to showcase your organisational abilities. Discuss how you manage your time and prioritise tasks, especially under pressure. Providing examples of how you've successfully handled multiple responsibilities will illustrate your capability to thrive in this role.
✨Prepare for Questions on Continuous Improvement
The job involves seeking improvements across various teams. Think about times when you've identified areas for enhancement in processes or services. Be prepared to share these experiences, as they will reflect your proactive mindset and commitment to driving positive change within the organisation.
