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- Tasks: Lead user research initiatives and advocate for a user-centred approach across departments.
- Company: Join Admiral, a top-rated workplace known for its inclusive culture and commitment to diversity.
- Benefits: Enjoy 33 days holiday, flexible leave options, and up to £3,600 in free shares annually.
- Why this job: Be part of a dynamic team shaping the future of UX research with a focus on collaboration and innovation.
- Qualifications: 5+ years in user experience research; degree in relevant fields preferred.
- Other info: This is a hybrid role requiring regular travel to our Cardiff office.
The predicted salary is between 36000 - 60000 £ per year.
(This is a hybrid role, and it requires travel to our Cardiff office regularly)
User Researcher (6 Month FTC)
About Admiral
There\’s a reason we\’ve been named one the best places to work in the UK: our progressive culture, core values, and commitment to diversity and inclusion has created a working environment where people share ideas, aren’t afraid to speak up, and above all, feel valued.
Be a Founding Member of Our New User Research Powerhouse!
We are expanding our UX research and service design team dedicated to establishing a best-in-class research practice across the Admiral. As a UX Researcher with a passion for service design, you will be a key player in shaping this exciting initiative.
Responsibilities
Elevate the Research Practice:
- Establish a best-in-class UX research practice, driving its implementation throughout the company.
- Advocate for the value of research, building strong relationships and securing buy-in across departments.
- Develop research frameworks to maximise research impact and deliver demonstrably positive outcomes.
- Own and lead research initiatives that elevate the practice within Admiral and inspire wider industry engagement.
UX Research & Service Design
- Conduct research using a mix of qualitative and quantitative methods to understand customer needs, pain points, and behaviours throughout the insurance lifecycle.
- Plan and lead generative and evaluative research end-to-end.
- Investigate user behaviour, attitudes and motivations using empirical research based on mixed methods, and through partnering with other data and insight teams
- Integrate primary and secondary data into the insights process to develop a compelling point of view.
Cross-Functional Collaboration
- Partner with product managers, designers, data analysts, insight teams and other stakeholders to ensure a user-centred approach to product
- Lead cross-functional teams to map the user experience across all touchpoints, ensuring alignment with business objectives.
- Champion a user-focussed approach with stakeholders, translating research into actionable decisions for product development and service delivery.
Qualifications
- Desirable Qualifications
- A degree, master\’s, or PhD in one or more of the following;
- Human Centred Design, Human Factors, Human-computer interaction, User Experience, Psychology, Social Anthropology, Digital Anthropology
Experience
- 5+ years of experience in user experience research, with a strong understanding of research methodologies (qualitative & quantitative).
- Proven experience in conducting UX research for a regulated industry (a plus, but not essential).
- Experience with service design principles and frameworks.
- Excellent analytical and problem-solving skills.
- Effective communication and presentation skills, with the ability to tailor messaging to different audiences.
- Proven leadership skills and the ability to mentor and guide junior team members.
- Passion for collaboration and working effectively across disciplines.
Why join us?
- Be a founding member of a dynamic new team shaping the future of UX research at our company.
- Lead the way in establishing a user-centred culture that drives exceptional business value.
- Work with a talented and passionate team that is committed to collaboration and innovation.
- Check our jobs site for our range of benefits.
Please note – we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Financial Services, IT Services and IT Consulting, and Insurance
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User Researcher (6 Month FTC) employer: Admiral
Contact Detail:
Admiral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher (6 Month FTC)
✨Tip Number 1
Familiarise yourself with Admiral's core values and culture. Understanding their commitment to diversity and inclusion will help you align your approach during interviews, showcasing how you can contribute to their progressive environment.
✨Tip Number 2
Prepare to discuss your experience with both qualitative and quantitative research methods. Be ready to share specific examples of how you've successfully implemented these methodologies in past projects, as this role heavily relies on a mix of both.
✨Tip Number 3
Highlight your cross-functional collaboration skills. Since the role involves working closely with product managers, designers, and data analysts, be prepared to discuss how you've effectively partnered with different teams to achieve user-centred outcomes.
✨Tip Number 4
Showcase your passion for service design principles. Research Admiral's current UX practices and think about how you can elevate their research initiatives, demonstrating your proactive approach to improving user experiences.
We think you need these skills to ace User Researcher (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in user experience research, particularly focusing on qualitative and quantitative methodologies. Emphasise any leadership roles or collaborative projects that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user research and service design. Mention specific examples of how you've successfully implemented research practices in previous roles and how you can contribute to Admiral's mission of establishing a best-in-class research practice.
Showcase Your Skills: Highlight your analytical and problem-solving skills, as well as your ability to communicate effectively with diverse audiences. Provide examples of how you've translated research findings into actionable insights that have positively impacted product development.
Prepare for Potential Questions: Anticipate questions related to your experience in regulated industries and your approach to cross-functional collaboration. Be ready to discuss specific research projects you've led and the outcomes achieved, demonstrating your ability to advocate for user-centred design.
How to prepare for a job interview at Admiral
✨Showcase Your Research Skills
Prepare to discuss your experience with both qualitative and quantitative research methods. Be ready to provide examples of how you've used these methods to uncover user needs and pain points, especially in a regulated industry if applicable.
✨Demonstrate Cross-Functional Collaboration
Highlight your ability to work with diverse teams, such as product managers and designers. Share specific instances where your collaboration led to actionable insights that improved user experience or service delivery.
✨Emphasise Your Leadership Experience
Since the role involves mentoring junior team members, be prepared to discuss your leadership style and any previous experiences where you guided a team or project. This will show your potential to contribute to the team's growth.
✨Align with Admiral's Values
Familiarise yourself with Admiral's commitment to diversity and inclusion. During the interview, express how your personal values align with theirs and how you can contribute to fostering a people-first culture within the team.
