At a Glance
- Tasks: Assist customers with travel insurance needs and provide excellent service throughout their journey.
- Company: Join a supportive and dynamic Travel family based in Cardiff.
- Benefits: Enjoy 33 days holiday, hybrid working, and opportunities for personal growth.
- Other info: Be part of a diverse team that celebrates success and supports each other.
- Why this job: Make a real difference while developing your skills in a fun, inclusive environment.
- Qualifications: Passion for helping people and willingness to learn are key.
The predicted salary is between 18900 - 23100 £ per year.
People who enjoy what they do, do it better — and in Travel, we really believe that. We are looking for enthusiastic, customer-focused Travel Executives to join our small but mighty Travel family, supporting customers at multiple points in their journey with us. As a Travel Executive, you will speak with customers across a range of travel insurance needs, from helping them purchase a new policy, supporting changes during the life of their cover, and assisting them as they approach renewal. Every conversation is an opportunity to deliver excellent service, provide clear information and achieve the right outcome for the customer.
What you’ll be doing:
- Handling inbound customer calls across new business, mid-term and renewals.
- Providing excellent customer service with every interaction, making sure customers feel listened to, supported and confident in the information they receive.
- Offering suitable products in line with Consumer Duty principles, ensuring customer needs are understood and good outcomes are achieved.
- Explaining policy information clearly and accurately, helping customers make informed decisions about their travel insurance.
- Logging and handling customer complaints appropriately, ensuring they are captured accurately and managed with care.
- Working towards department goals and contributing to the wider success of the Travel team.
- Playing an active role in sharing new ideas and suggestions that could positively impact our customers, our products and the way we work.
- Working as part of a supportive team that takes pride in doing the right thing for our customers and each other.
About you:
You do not need to know everything about travel insurance from day one — we will give you the training and support you need to feel confident. What matters most is that you are passionate about helping people, willing to learn and able to bring energy, care and professionalism to every customer conversation. You will be a great fit if you enjoy speaking to people, can stay calm and positive in a busy environment, and take pride in delivering service that makes a real difference. We are looking for individuals who are curious, reliable, adaptable and team-focused, with the flexibility to support our customers across a busy operation. You will be self-motivated to learn and develop, have excellent attendance and timekeeping, and be willing to take feedback on board as you build your knowledge and confidence. Most importantly, you will be ready to be part of a department that works hard, celebrates success and supports one another along the way.
Why join our Travel family?
Our Travel team is proudly based in Cardiff and has a brilliant balance of professionalism, personality and team spirit. We may be small, but we are mighty — we work hard, recognise great performance, reward effort and make time to celebrate together. If successful, you will join us on a full-time basis and, once fully trained, benefit from a hybrid working pattern. You will be welcomed into a supportive department where your contribution matters and where we are committed to delivering great outcomes for our customers while building a positive place to work.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Samantha Bevan or contact us on 07443573168. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Travel Insurance Consultant employer: Admiral
Admiral Money is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. With a commitment to diversity and a people-first approach, employees enjoy generous benefits such as up to 38 days of holiday, opportunities for professional development, and the chance to earn free shares. Located in Cardiff, this hybrid role allows for a balanced work-life experience while being part of a team dedicated to delivering outstanding customer service in the car buying journey.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Insurance Consultant
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Admiral). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Admiral. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Travel Insurance Consultant
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Admiral.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Admiral. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Admiral
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Admiral to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Admiral, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Admiral's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
