At a Glance
- Tasks: Assist customers with queries and provide exceptional service while meeting their needs.
- Company: Join Admiral's Customer Loyalty team, known for its supportive culture.
- Benefits: Competitive salary, generous holiday allowance, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real difference in customer experiences and grow your skills.
- Qualifications: Passion for customer service, strong communication, and a team player attitude.
The predicted salary is between 26300 - 26300 £ per year.
We are looking for Customer Advisors to join our Customer Loyalty team at Admiral.
Responsibilities
Your primary duties will include
- Handle calls from current customers, providing assistance such as securing the best renewal price, adding extra coverage, or resolving general queries.
- Provide exceptional service while adhering to compliance standards set by the regulated nature of our business.
- Work collaboratively with the team to adapt and meet evolving customer needs.
Qualifications
- Passion for delivering outstanding customer service.
- Strong communication skills.
- A team player mindset.
- Motivated and target driven.
- Eager to learn and develop.
- Resilient, able to handle challenging calls.
Benefits
- Base salary of £26,300 with potential for monthly incentives.
- 33 days holiday (including bank holidays) upon joining, increasing up to 38 days with tenure.
- Option to buy or sell up to five additional days of annual leave.
- Flexibility to split time between home and office.
- Continuous quality training and wellbeing support.
- Disability Confident Leader
As a Disability Confident Leader, Admiral invites a fair and proportionate number of applicants with a disability or long-term health condition, who opt into the Disability Confident scheme, to the first stage of selection.
We are committed to diversity and inclusion, ensuring that promotion and advancement opportunities are not hindered by race, gender, age, sexuality or any protected characteristic.
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Customer Advisor in Swansea employer: Admiral
Admiral is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive benefits such as up to 38 days of holiday and opportunities for professional growth, this role as a Senior Looker & BI Platform Engineer allows you to thrive in an agile environment while collaborating with diverse teams to drive impactful improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Admiral. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Admiral before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Admiral:Your cover letter is your chance to shine! Tell us why you want to work at Admiral specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Admiral!
How to prepare for a job interview at Admiral
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
