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- Tasks: Lead customer outcomes for Home Insurance and enhance product value.
- Company: Admiral Group Plc is a diverse and inclusive workplace focused on customer-first solutions.
- Benefits: Enjoy flexible hours, 33-38 days of holiday, and a great work-life balance.
- Why this job: Shape impactful customer experiences while mentoring teams in a supportive culture.
- Qualifications: Strong leadership, regulatory expertise, and data-driven decision-making skills required.
- Other info: This role may close early due to high application volume.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Senior Product Manager role at Admiral Group Plc .
Senior Product Manager – Home Insurance (Customer Outcomes)
We’re looking for a Senior Product Manager to lead customer outcomes across Household Insurance and Ancillary Products. This role will ensure our products continue to deliver fair value, robust plans are in place to continually improve customer outcome metrics, enhance customer understanding, and drive regulatory compliance.
You’ll influence product strategy, customer experience, and service improvements, using feedback, claims & complaints data, and NPS trends to drive meaningful change. Confident in leading through others, managing multiple priorities, and presenting to senior stakeholders, you’ll play a key role in shaping customer-first solutions.
Key Responsibilities
- Customer Experience & Fair Value – Improve customer value metrics, service quality, and clarity, ensuring products deliver good customer outcomes.
- Regulatory & Compliance – Lead Fair Value Assessments (FVAs), embedding FCA Consumer Duty principles into product management.
- Customer Insights & Data – Analyse claims & complaints trends, NPS, and customer research to identify and address pain points.
- Stakeholder Leadership – Work closely with Claims, Underwriting, Risk, Compliance, and Operations to align customer-focused strategies. As well as working closely with third parties who have involvement in ancillary products.
- Team Leadership – Inspire and mentor Product Managers, fostering a customer-first culture.
- Senior Stakeholder Engagement – Confidently present insights and recommendations to influence key decisions.
What We’re Looking For
- Leadership – Ability to lead through others, coach teams, and drive collaboration.
- Regulatory Expertise – Strong knowledge of FCA Consumer Duty, Fair Value Assessments, and Treating Customers Fairly.
- Customer-Centric – Passion for improving claims outcomes, service quality, and policy transparency.
- Data-Driven – Experience using customer feedback, complaints data, and claims trends to inform decisions.
- Strong Communicator – Confident in presenting to senior stakeholders and influencing strategy.
- Organised & Strategic – Able to manage multiple priorities while delivering measurable customer improvements.
Please note – we may close this vacancy early if we receive lots of applications or business priorities change.
Our Commitment to You
At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment.
Benefits, And Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it’s one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Financial Services, IT Services and IT Consulting, and Insurance
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Senior Product Manager employer: Admiral
Contact Detail:
Admiral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Familiarize yourself with FCA Consumer Duty principles and Fair Value Assessments. Understanding these regulatory frameworks will not only help you in interviews but also demonstrate your commitment to compliance and customer-centric product management.
✨Tip Number 2
Leverage your network to connect with current or former employees at Admiral Group Plc. They can provide valuable insights into the company culture and expectations for the Senior Product Manager role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive product improvements in previous roles. Highlighting your data-driven decision-making skills will resonate well with the hiring team.
✨Tip Number 4
Practice your presentation skills, as you'll need to confidently present insights and recommendations to senior stakeholders. Consider doing mock presentations to friends or colleagues to refine your delivery and build confidence.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Product Manager position. Understand the key responsibilities and required skills, especially around customer outcomes, regulatory compliance, and data analysis.
Tailor Your CV: Customize your CV to highlight relevant experience in product management, particularly in insurance or financial services. Emphasize your leadership skills, regulatory expertise, and any data-driven decision-making you've done in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving customer outcomes and your understanding of FCA Consumer Duty principles. Use specific examples from your past experiences to demonstrate how you can contribute to Admiral Group's goals.
Highlight Stakeholder Engagement Skills: In your application, make sure to mention your experience in presenting insights and recommendations to senior stakeholders. This is crucial for the role, so provide examples of how you've influenced strategy in previous positions.
How to prepare for a job interview at Admiral
✨Show Your Leadership Skills
As a Senior Product Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully coached others and driven collaboration in previous roles.
✨Understand Regulatory Frameworks
Familiarize yourself with FCA Consumer Duty principles and Fair Value Assessments. Be ready to discuss how you have applied these regulations in your past work to ensure compliance and improve customer outcomes.
✨Be Data-Driven
Highlight your experience with analyzing customer feedback, claims data, and NPS trends. Prepare to discuss specific instances where your data-driven decisions led to meaningful improvements in customer experience.
✨Engage with Stakeholders
Prepare to showcase your communication skills by discussing how you've effectively presented insights and recommendations to senior stakeholders. Think of examples where your influence led to strategic changes.
