GenAI Senior Product Lead (Transformation)

hackajob is collaborating with Admiral Group Plc to connect them with exceptional professionals for this role. We're looking for a Senior Product Lead to join Admiral's GenAI Centre of Excellence and lead the development of Generative AI products across our Claims function. Working closely with Claims, Data Science, Technology and senior business leaders, you'll define and deliver a portfolio of AI-enabled solutions that improve customer outcomes, increase efficiency, reduce costs and strengthen fraud detection. This is a strategic role where you'll own the product vision and roadmap, identify high-value opportunities across the claims journey, and ensure AI investments deliver measurable business impact.

What you'll be doing:

• Define and own the GenAI product strategy and roadmap for Claims
• Identify opportunities to apply AI across the end-to-end claims lifecycle
• Partner with Claims leaders to solve business challenges through AI products
• Prioritise initiatives based on customer, operational and commercial value
• Work closely with Product, Data Science, Engineering and Technology teams to deliver solutions
• Champion responsible AI, governance and regulatory compliance
• Drive experimentation, innovation and continuous improvement
• Present recommendations, business cases and outcomes to senior stakeholders

Essential skills and experience:

• Significant experience within insurance claims, ideally motor, home or personal lines
• Strong understanding of claims operations, processes and economics
• Proven product leadership experience in a complex and regulated environment
• Experience delivering data, analytics or AI-enabled products
• Good understanding of Generative AI, large language models and emerging AI technologies
• Strong stakeholder management and influencing skills
• Commercial mindset with the ability to build business cases and prioritise investment decisions
• Ability to translate between technical and non-technical audiences

Desirable:

• Experience of Claims transformation programmes
• Knowledge of Guidewire ClaimCenter or similar claims platforms
• Product Management qualifications
• AI, Data or Analytics-related certifications
• Degree or equivalent professional experience in a relevant discipline

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We're committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We're proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we'll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know.