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- Tasks: Deliver outstanding customer service and supervise the team when needed.
- Company: Join Admiral Slots, a leading provider of gaming entertainment in the UK.
- Benefits: Earn up to £12.94 per hour with flexible shifts and additional pay for late hours.
- Why this job: Be part of a fun environment and make every customer's visit memorable.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Exciting opportunities for personal and professional growth in a modern working environment.
The predicted salary is between 12 - 13 £ per hour.
As a Customer Service Assistant / Supervisor, you will deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you will also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Hours per week: 35
Shift pattern: Must be fully flexible to work between 8am and 11pm five days per week. You will work a range of shifts including mornings, afternoons, evenings and weekends.
Salary: £12.44 per hour
Enhanced Rate: £12.94 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Relief Supervisor (Exeter) employer: Admiral
Contact Detail:
Admiral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Supervisor (Exeter)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Admiral Slots. Understand their values, what they offer, and how they stand out in the gaming industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Focus on your experience with customer engagement and any supervisory duties you've handled before. We want you to shine!
✨Tip Number 3
Dress to impress! Even if the role is casual, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Relief Supervisor (Exeter)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the key responsibilities and requirements. This will help you tailor your application to show us why you’re the perfect fit!
Show Off Your Customer Service Skills: Since the role is all about delivering outstanding customer service, don’t hold back! Share specific examples from your past experiences where you’ve gone above and beyond for customers. We want to see how you can create great experiences for our guests.
Be Flexible in Your Availability: We need someone who can work a variety of shifts, so make sure to highlight your flexibility in your application. Let us know when you’re available to work, especially if you can cover those evenings and weekends – it’ll definitely give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the details you need right there, making the process smooth and straightforward!
How to prepare for a job interview at Admiral
✨Know the Company Inside Out
Before your interview, take some time to research Luxury Leisure Talarius and their Admiral Slots brand. Understand their values, mission, and what sets them apart in the gaming industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant / Supervisor, your ability to engage with customers is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you can create a welcoming atmosphere and handle any challenges that may arise.
✨Flexibility is Key
Since the role requires flexibility in working hours, be ready to discuss your availability openly. Mention your willingness to work various shifts, including evenings and weekends, as this shows you're committed to meeting the company's needs.
✨Prepare for Supervisory Scenarios
If you're stepping up to supervisory duties, think about situations where you've had to lead a team or manage a task. Be prepared to discuss how you would handle specific scenarios, such as resolving conflicts or ensuring compliance with policies like Challenge 25. This will demonstrate your readiness for the enhanced responsibilities.