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- Tasks: Deliver outstanding customer service and supervise the team when needed.
- Company: Join Luxury Leisure Talarius, a leader in gaming entertainment in the UK.
- Benefits: Earn up to £12.94 per hour with flexible shifts and great career growth.
- Why this job: Be part of a fun environment while making customers' experiences unforgettable.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Enjoy a modern working environment with opportunities for personal and professional development.
The predicted salary is between 12 - 13 £ per hour.
As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.
Hours per week: 35
Shift pattern: Must be fully flexible to work between 8am and 11pm five days per week. You will work a range of shifts including mornings, afternoons, evenings and weekends.
Salary: £12.44 per hour
Enhanced Rate: £12.94 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am
Key responsibilities include:
- Welcoming and engaging customers, ensuring a great experience every visit
- Promoting offers, events, and new games
- Handling cash and providing change accurately
- Serving refreshments and keeping the venue clean and welcoming
- Supporting with opening/closing procedures and supervising the team when needed
- Upholding our Challenge 25 policy and ensuring compliance with gambling legislation
The Company: Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK. Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines. We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio. Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors. Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment. Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Relief Supervisor in Exeter employer: Admiral
Contact Detail:
Admiral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Supervisor in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Admiral Slots. Understand their values, what they offer, and how they stand out in the gaming industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and supervisory experience. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Even if the job is in a casual environment, showing up looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Relief Supervisor in Exeter
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create great experiences for customers, as this is key for the Relief Supervisor role.
Flexibility is Key: Since the job requires flexibility with shifts, mention your availability clearly. Let us know that you're ready to work mornings, afternoons, evenings, and weekends without any hassle.
Be Authentic: When writing your application, be yourself! We appreciate genuine personalities who can engage with customers and create a welcoming atmosphere. Don’t be afraid to let your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Admiral
✨Know the Company Inside Out
Before your interview, take some time to research Luxury Leisure Talarius and their venues. Understand their values, the gaming experience they offer, and what sets them apart from competitors. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Relief Supervisor, customer service is key. Prepare examples of how you've delivered outstanding service in previous roles. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to engage customers and ensure a great experience.
✨Be Ready for Supervisory Scenarios
Since you'll be stepping up to supervisory duties, be prepared to discuss how you would handle team dynamics and operational challenges. Think of scenarios where you had to lead a team or make quick decisions. This will show that you're ready to take on additional responsibilities when needed.
✨Flexibility is Key
The role requires flexibility with shifts, so be ready to discuss your availability. Highlight your willingness to work various hours, including evenings and weekends. This shows that you're committed to the role and can adapt to the needs of the business.