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- Tasks: Join our customer care team to support and assist customers with their insurance needs.
- Company: Veygo offers flexible pay-as-you-go car insurance, backed by the award-winning Admiral Group.
- Benefits: Enjoy 33 days holiday, hybrid work options, and opportunities for career growth.
- Why this job: Be part of a vibrant, innovative culture that values your input and challenges the norm.
- Qualifications: Strong communication skills and a customer-centric mindset are essential; experience is a plus.
- Other info: This is a hybrid role based in Cardiff, perfect for self-starters looking to make an impact.
The predicted salary is between 24000 - 36000 £ per year.
At Veygo our world is learner and temporary pay-as-you-go car insurance. We know people\’s lifestyles are changing and our pay-as-you-go insurance provides our customers with flexible cover by the hour, day or week, so they can get cover when they need it, and not when they don’t. We\’re proud to have over 1 million customers and to be backed by Admiral Group, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.
What makes Veygo different?
- We’re building flexible policies for learner drivers and people looking to share cars – whether owned or borrowed.
- Veygo provides comprehensive cover to those customers, meaning that the car owner’s existing insurance policy and no claims bonus is safe if the person borrowing the car has an accident.
- All Veygo’s insurance is available by the hour, day, week or month and customers can get a quote in minutes.
- All backed by Admiral, voted Best UK Car Insurance Provider six years in a row by The Personal Finance Awards.
Whilst our mission today is to put people in control of their own journey our ambition is to create a youth lifestyle brand that take us beyond car insurance. Disruption is in our DNA and we’re always relentlessly looking for collaborative self-starters and innovators with the desire to challenge how we do things today; to push the boundaries and drive us through our onward growth journey. Veygo’s culture is vibrant, open, creative, and disruptive.
About The Role
We have an exciting opportunity to join our customer care team on a 12 month contract!
Customer Care are at the heart of what Veygo do. We support new and existing customers discover, purchase, and use our products. Our end goal is to work as a team providing online, self-serving and effortless support.
Our team support customers when making a purchase, assisting them to manage their accounts and policies, all the way to registering and settling their claim. Other responsibilities managed in the team are Data Validation and Claims Underwriting. It’s a very exciting, dynamic place to be. The role is challenging but rewarding!
Our department is focused on constant development, both customer service and careers; giving you the opportunity to widen your experience in not only your position but other functions such as our Claims department.
Responsibilities
As Customer Care Handler, you will be responsible for:
- Providing an outstanding level of service to our customers from start of their Veygo journey to the end, via email
- Understanding the customers’ needs and strive to improve their journey, whether this be team, process or product related
- Putting the customer first when making decisions throughout their need of support from us
- Supporting customers whilst they purchase one of our Veygo products
- Assisting the customers when then need to contact us about an active policy
- Helping our customers when their vehicle has been involved in an incident
- Protecting our products and business by ensuring our customers have not committed fraud
- Contributing to the business goals and strategy
Requirements
- The successful candidate will ideally have:
- Customer Centric with strong and transparent communication skills, in any form of interaction
- The ability to not only spot problems but dig to the root cause and implement changes
- Be able to work on your own initiative and be confident in making decisions.
- The ability to work in a fast-paced environment
- Strong organisation skills with confidence in challenging the status quo
If you\’ve got 3 of the 5 skills we\’re looking for, we still want to hear from you!
Please note: this is a hybrid role based in our Cardiff office twice a week.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It\’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we\’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Financial Services, IT Services and IT Consulting, and Insurance
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Customer Care Agent employer: Admiral
Contact Detail:
Admiral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Agent
✨Tip Number 1
Familiarise yourself with Veygo's unique offerings, especially their pay-as-you-go insurance model. Understanding how this works will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer-centric approach by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to put the customer first, which is crucial for the role.
✨Tip Number 3
Research common challenges faced by customers in the insurance industry, particularly around claims and policy management. Being able to discuss these challenges and potential solutions will set you apart as a proactive candidate.
✨Tip Number 4
Emphasise your adaptability and decision-making skills, especially in fast-paced environments. Prepare to discuss situations where you've had to think on your feet and make quick decisions to benefit the customer.
We think you need these skills to ace Customer Care Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Care Agent position. Tailor your application to highlight how your skills and experiences align with what Veygo is looking for.
Highlight Customer-Centric Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or resolved issues, showcasing your strong communication skills.
Show Initiative and Problem-Solving Abilities: In your application, mention instances where you identified problems and implemented solutions. This will demonstrate your ability to work independently and make decisions, which is crucial for the role.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention Veygo's innovative approach to car insurance and how you can contribute to their mission of providing excellent customer care.
How to prepare for a job interview at Admiral
✨Understand Veygo's Unique Selling Points
Before your interview, make sure you know what sets Veygo apart from other insurance providers. Familiarise yourself with their pay-as-you-go model and how it benefits customers. This knowledge will help you demonstrate your enthusiasm for the role and the company.
✨Showcase Your Customer-Centric Approach
As a Customer Care Agent, your ability to put the customer first is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their journey. Highlighting your communication skills and empathy will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Veygo values candidates who can identify problems and implement solutions. Be ready to discuss situations where you've tackled challenges effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical thinking.
✨Prepare for a Fast-Paced Environment
The role requires working in a dynamic setting, so be prepared to discuss how you manage your time and prioritise tasks. Share examples of how you've thrived under pressure and adapted to changing circumstances, which will show that you're a good fit for their vibrant culture.
