Claims Handler

We are the largest car insurance provider in the UK and always feature in ‘The Sunday Times Best Big Companies to Work For’, as voted for by our staff. Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers’ needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims, always promoting the best outcome for our customers.

Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity.

About The Role

We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries over the phone, ensuring we are working to strict deadlines and targets, and creating a positive work culture.

Main Duties And Responsibilities

• Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions.
• Accurately checking all details of a claim after every call.
• Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement.
• Ensuring underwriter requirements are checked in respect of the submission of household claims.
• Undertaking special projects, as required.
• Meeting and exceeding departmental quality targets.
• Ensuring we are treating customers fairly and acting in a professional manner at all times.
• Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act.
• Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller.

Behavioural Skills

• A positive attitude to work and maintain general office standards.
• Discipline in accordance with company procedures.
• Effective time management and organisational skills.
• Good written and verbal communication skills.
• Attention to detail and accuracy.
• A team player attitude.
• The handler must be flexible to varying working hours including working evenings and weekends.

Location

The successful candidate would be required to work 2 days a week at our head office in Cardiff.

Additional Information

The start date for this position will be the 14th July. If successful after application stage, you will be invited to attend a screening interview with a member of the recruitment team. This will be completed via telephone call. The final stage will be attending a group Meet and Greet in the Cardiff office on the 16th June.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance.