At a Glance
- Tasks: Transform complex data into actionable insights and build user-friendly dashboards.
- Company: Join a diverse and inclusive team at Admiral, a recognised Great Place to Work.
- Benefits: Enjoy 33 days holiday, flexible working, and up to £3,600 in free shares annually.
- Other info: Hybrid role based in Cardiff with excellent career growth opportunities.
- Why this job: Make a real impact on customer journeys and operational performance with cutting-edge data tools.
- Qualifications: Strong SQL skills and a passion for data analysis and problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for two technically strong Data Analysts to join our Customer Operations Data & Analytics team. This is a hands‑on role for analysts who enjoy coding, data modelling and turning complex data into clear, actionable insight. You’ll help build the data foundations, reporting and tools that enable Customer Operations to better understand performance, customer journeys and value.
Customer Operations is evolving, with a focus on faster, more connected customer journeys. As Genesys becomes central to how we operate, and AI copilots change how colleagues support customers, this role will play a key part in measuring impact through accurate, scalable data products. This is not a reporting‑only role. You’ll be improving how data is structured, accessed and trusted across the function.
What you’ll be doing:
- Build and maintain dashboards, reporting and analysis
- Write clean, reliable SQL to transform, join and explore data
- Analyse customer journeys, operational performance and value realisation
- Measure the impact of new tools, processes and customer experience changes
- Carry out data quality checks and investigate issues
- Improve existing dashboards to make them clearer, faster and more user‑friendly
- Work with stakeholders to understand requirements and deliver useful outputs
- Support self‑serve analytics through well‑documented, trusted data products
- Build knowledge of Customer Operations, Genesys data and customer journey performance
Essential skills and experience:
- Strong coding or technical data skills, particularly SQL
- Experience working with reporting, analytics or business data
- Confident working with data, identifying patterns and investigating issues
- Strong problem‑solving skills and attention to detail
- Ability to explain technical concepts clearly to non‑technical stakeholders
- Interest in automation, data modelling and improving processes
- Proactive mindset with the confidence to suggest improvements
- Curiosity about customer journeys and operational performance
Nice to have:
- Experience with BigQuery, Looker, LookML or Google Cloud Platform
- Experience working in a Customer Operations or contact centre environment
Location: This role is based in Cardiff with a hybrid approach. You’ll be expected to work from the office around 2 days per week, with the flexibility to work remotely for the rest of the time.
Data Analyst in Cardiff employer: Admiral
Admiral is an exceptional employer that champions a diverse and inclusive work environment, allowing employees to truly be themselves. With a strong commitment to employee growth, you will have the opportunity to progress at your own pace while enjoying generous benefits such as 33 days of holiday, flexible working arrangements, and the chance to earn free shares. Located in Cardiff, this role offers a hybrid working model, ensuring a healthy work-life balance while contributing to meaningful customer insights.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst in Cardiff
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those already working at Admiral. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your data analysis projects. Whether it's dashboards you've built or SQL queries you've written, having tangible examples can really impress during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common data analysis scenarios. Think about how you would approach analysing customer journeys or operational performance, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Admiral team.
We think you need these skills to ace Data Analyst in Cardiff
Some tips for your application 🫡
Show Off Your SQL Skills:Make sure to highlight your SQL experience in your application. We want to see how you've used it to transform and explore data, so share specific examples of your work!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, especially when it comes to explaining technical concepts. Remember, we want to understand your thought process!
Demonstrate Your Curiosity:Let us know about your interest in customer journeys and operational performance. Share any relevant projects or experiences that showcase your curiosity and proactive mindset!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Admiral
✨Know Your SQL Inside Out
Since this role heavily relies on SQL, make sure you brush up on your coding skills. Be prepared to discuss your experience with SQL in detail, and maybe even solve a few coding challenges during the interview.
✨Understand Customer Journeys
Familiarise yourself with customer journey concepts and how data analytics can enhance these experiences. Be ready to share examples of how you've used data to improve customer journeys or operational performance in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified data issues and how you resolved them. Highlight your attention to detail and proactive mindset, as these are key traits for the role.
✨Communicate Clearly with Non-Technical Stakeholders
Practice explaining complex technical concepts in simple terms. This will be crucial when working with stakeholders who may not have a technical background. Think of examples where you've successfully communicated insights to non-technical teams.
