At a Glance
- Tasks: Engage with customers daily, helping them optimise their insurance policies and providing exceptional service.
- Company: Join a vibrant team at Admiral, known for its supportive and collaborative culture.
- Benefits: Earn a competitive salary of £26,300 plus monthly incentives and enjoy 33 days holiday.
- Other info: Flexible work arrangements between home and office, with great opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your sales skills in a dynamic environment.
- Qualifications: No prior experience needed; just bring your positive attitude and willingness to learn.
The predicted salary is between 26300 - 26300 £ per year.
Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand!
We're on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team!
As a Customer Sales Advisor, you'll speak with customers every day, helping them make the most of their insurance policies while delivering the outstanding service Admiral is known for.
This role is about much more than answering queries.
You'll take ownership of each customer's journey, listening carefully to understand their needs, building trust and rapport, and providing solutions that genuinely add value.
Whether you're updating an existing policy, resolving a query, or exploring products that could better meet a customer's needs, you'll play an important role in helping customers feel confident they're getting the right cover and support.
You'll manage a wide variety of customer enquiries in a fast-paced environment, maintaining high standards of accuracy, compliance, and service.
Attention to detail is key, as you'll be responsible for updating policies correctly, following regulatory processes, and navigating multiple systems effectively to deliver fair and positive customer outcomes.
Alongside providing exceptional service, you'll proactively identify opportunities to add value, confidently pitch relevant products and services, and help customers understand the benefits available to them.
Whether it's introducing Multi Car, Multi Cover, car insurance, van insurance or home insurance, you'll look to maximise every opportunity whilst always putting the customer at the heart of your decision-making.
We value flexibility and work-life balance, which is why your time will be split between home and the office.
Besides a base salary of £26,300, there’s also the chance to earn monthly incentives.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays).
You also have the option to buy or sell up to an additional five days of annual leave.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Our Customer Value Department
Customer Value is more than just a department. It's a team of passionate, driven people who genuinely care about making a difference for our customers and for each other.
We've built a culture that's supportive, collaborative, and inclusive, where colleagues encourage one another, celebrate success together, and share a common ambition to be the best at what we do.
We set high standards, push each other to grow, and work together to achieve exceptional results, all while maintaining the supportive environment, we're proud of.
Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here.
Whether you aspire to become a specialist, excel in sales, or progress into leadership, you'll be given the tools, opportunities, and backing to achieve your goals while being part of a team that wants to see you thrive.
Who We're Looking For
You don't need sales or insurance experience to be successful in this role. What matters most is your attitude, resilience, and willingness to learn.
You will be a great fit if you
- Have a sales-focused mindset and enjoy achieving goals.
- Thrive in a fast paced, objective-driven environment.
- Are motivated by personal success and continuous improvement.
- Have strong attention to detail and accuracy.
- Communicate confidently with a wide range of customers.
- Can adapt quickly to changing processes and information.
- Demonstrate resilience during challenging conversations.
- Take ownership and accountability for your work.
- Are open to feedback, coaching, and development.
- Enjoy contributing to a positive team environment.
- Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
Please complete each application question in full.
The minimum word count is there to help you provide enough detail for us to fairly assess your experience and suitability for the role.
Responses that don’t contain sufficient information may not be able to progress through the assessment process.
If you require a reasonable adjustment to complete your application, we’re here to help—just let us know.
If you need any adjustments or support with your application or during the recruitment process, just let us know.
Please do email Dacey Cole or contact us on 07909355402.
This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
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Customer Sales Advisor in Cardiff employer: Admiral
Admiral is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive benefits such as up to 38 days of holiday and opportunities for professional growth, this role as a Senior Looker & BI Platform Engineer allows you to thrive in an agile environment while collaborating with diverse teams to drive impactful improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Admiral. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Admiral before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Admiral:Your cover letter is your chance to shine! Tell us why you want to work at Admiral specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Admiral!
How to prepare for a job interview at Admiral
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
