At a Glance
- Tasks: Engage with customers daily, providing exceptional service and support.
- Company: Join a multi-award-winning company with a people-first culture.
- Benefits: Enjoy a competitive salary, 33 days holiday, and flexible work options.
- Other info: Opportunities for growth and development in a dynamic team.
- Why this job: Kickstart your career in a supportive environment that values you.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27020 - 33024 £ per year.
Looking to kickstart a lasting career? Join a multi-award-winning company that truly values you. We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
We’re looking for people who love a challenge and want to Grow and Progress at a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You. This is Admiral. This is Where You Can.
We're on the hunt for Customer Advisors to join our lively and dynamic Customer Loyalty team! So, what does a Customer Advisor do? You'll chat with our customers over the phone each day, ensuring they receive exceptional service. Since we're a regulated company, you'll also follow some compliance standards. Don't worry if you’re new to insurance, we’ll equip you with all the training and tools to make you confident in delivering great service quickly!
If you want a workplace where you can be yourself, you've found it! Though the job is intense, we prioritise supporting each other, whether you're in the office or working from home.
As a Customer Advisor, you’ll mainly handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it here. We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work!
We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here. We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there’s also the chance to earn monthly incentives. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance.
This role could be for you if…
- You’re passionate about providing great service to our customers
- You’ve got strong communication skills
- You enjoy being a team player
- You’re motivated and target driven
- You’re eager to learn & develop
- You can show resilience - even when calls get challenging
We value your time, so we've made our application process simple and quick. After you apply, our team will review your application. Important: Please ensure your CV is fully up to date and uploaded as part of your application. We use your CV to review your skills and experience, so including your most recent employment history and relevant information will help us assess your application accurately. If your skills and experience match what we're looking for, you'll have a short phone interview where we'll learn more about you and your communication skills. If that goes well, we'll invite you to our office for a Meet and Greet. Here, you'll get to experience our culture for yourself, gain a clear understanding of the Customer Advisor role, and finish off with a face-to-face interview with our hiring team.
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. Please complete each application question in full. The minimum word count is there to help you provide enough detail for us to fairly assess your experience and suitability for the role. Responses that don’t contain sufficient information may not be able to progress through the assessment process. If you require a reasonable adjustment to complete your application, we’re here to help—just let us know.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please contact us on 07909355402. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Customer Advisor in Cardiff employer: Admiral
Admiral is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive benefits such as up to 38 days of holiday and opportunities for professional growth, this role as a Senior Looker & BI Platform Engineer allows you to thrive in an agile environment while collaborating with diverse teams to drive impactful improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Admiral. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Admiral before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Admiral:Your cover letter is your chance to shine! Tell us why you want to work at Admiral specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Admiral!
How to prepare for a job interview at Admiral
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
