At a Glance
- Tasks: Assist customers, promote games, and supervise staff when needed.
- Company: Join Admiral, a leading name in the adult gaming industry with exciting venues across the UK.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and discounts on retail and wellness services.
- Other info: Potential for overtime and a fast track to supervisory roles.
- Why this job: Be part of a growing team with opportunities for career progression and a fun work environment.
- Qualifications: Must be 18+, passionate about customer service, and able to work flexible shifts.
Overview
Job Role: Customer Service Assistant/Supervisor
Hours per week: 24
Hourly rate: £12.24-£12.74
Shift pattern: Monday-Sunday, Mornings, Evenings, Weekends and Night Shift. Full flexibility across the week required, 3 out of 7 days.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
Hit the Jackpot on an exciting new career with Admiral!
Admiral is a market-leading company in the adult gaming industry across the UK and beyond, operating adult gaming centres with slot machines, tanning services through Kwik Tan, and family-friendly entertainment centres at coastal areas across the UK. The business is expanding and provides arcade and slot entertainment via its parent company, Novomatic.
Responsibilities
Our Customer Service Assistant/Supervisor roles hold primarily customer service duties. In the absence of management or supervisors on shift, you may be asked to step up and carry out supervisory duties until they return. You will be eligible for the higher hourly rate when performing supervisory duties. Responsibilities may include opening or closing a venue or access point, and supervising staff on shift in management or supervisor absence. You may also be required to carry and distribute change from the master float.
Key duties after training:
- Promoting offers, promotions and events.
- Providing refreshments and snacks to customers.
- Recommending games and alternative machines using product knowledge gained through training.
- Handling cash and providing customers with change as a coin-based business.
- Performing ID checks in line with the Challenge 25 policy and complying with gambling legislation.
Who we are looking for
Applicants must be 18 years or older due to licensing laws. We seek candidates who are passionate about customer service and can deliver it with pride and integrity. Candidates should be outgoing, confident and ambitious, capable of approaching customers to discuss games, tournaments and to offer food and beverages. Punctuality, presentability and brand ambassadorship are required. As a seven-day-a-week business, flexibility to meet business needs is essential.
What’s in it for you?
- Job security due to our expanding business
- Fast track to supervisor promotion and career progression opportunities
- We pay above the National Living Wage regardless of age
- Annual shoe allowance
- Overtime available
- Bonus opportunities and recognition for going the extra mile
- Enhanced maternity and paternity packages
- Employee Development Programme
- Employee Assistance Programme with 24hr confidential helpline
- Life Assurance – 3 x annual salary
- Retail discounts via HAPI App
- Discount on tanning, lotions and gym membership
- Refer a friend programme
What happens now?
If your application is shortlisted, the Recruiter or Hiring Manager will call you to discuss the role in more detail and outline next steps.
Please view our Recruitment Data Privacy Notice on our Company website.
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Job details
Job Types: Part-time, Permanent
Pay: £12.24-£12.74 per hour
Expected hours: No less than 24 per week
Benefits
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Referral programme
- Store discount
Work Location: Macclesfield SK11 6DG (reliably commute or plan to relocate before starting work)
Application questions
- Are you 18 years of age or over, due to Licensing Laws?
- If successful, we will conduct a DBS check. Are you comfortable with this?
- This role involves Day and Night Shift work; are you fully flexible?
Experience
- Customer service: 1 year (preferred)
Work Location: In person
Customer Service Assistant/Supervisor in Macclesfield employer: Admiral Slots
Admiral is an exceptional employer, offering a vibrant work culture in the adult gaming industry with ample opportunities for career progression, including fast-tracked promotions to supervisory roles. Located in Macclesfield, employees benefit from competitive pay above the National Living Wage, a comprehensive employee development programme, and various perks such as retail discounts and enhanced maternity and paternity packages, making it a rewarding place to work for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant/Supervisor in Macclesfield
✨Tip Number 1
Familiarise yourself with the adult gaming industry and the specific offerings of Admiral. Understanding their products, promotions, and customer service expectations will help you engage confidently during any discussions.
✨Tip Number 2
Showcase your flexibility in your conversations. Since the role requires working various shifts, emphasising your willingness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond for customers, as this aligns with the company's focus on delivering exceptional service.
✨Tip Number 4
Demonstrate your enthusiasm for the role by asking insightful questions about the company culture and growth opportunities. This shows that you're not just looking for a job, but are genuinely interested in being part of the Admiral team.
We think you need these skills to ace Customer Service Assistant/Supervisor in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience. Emphasise any supervisory roles or responsibilities you've had, as this position may require stepping up in management absence.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to engage with customers. Mention your flexibility and willingness to work various shifts, as this is crucial for the role.
Highlight Relevant Skills:In your application, focus on skills such as communication, problem-solving, and cash handling. These are essential for the Customer Service Assistant/Supervisor role and will set you apart from other candidates.
Prepare for Application Questions:Be ready to answer questions about your age, flexibility for shifts, and comfort with a DBS check. Prepare thoughtful responses that demonstrate your understanding of the role and its requirements.
How to prepare for a job interview at Admiral Slots
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering excellent service.
✨Demonstrate Flexibility
Since the role requires full flexibility across various shifts, be prepared to discuss your availability openly. Highlight any previous experience working varied hours or in fast-paced environments to show that you can adapt to the needs of the business.
✨Know the Company and Its Offerings
Research Admiral and its services before the interview. Familiarise yourself with their gaming centres, promotions, and customer offerings. This knowledge will allow you to engage in meaningful conversations and show that you're genuinely interested in the company.
✨Prepare for Situational Questions
Expect questions about how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or managed difficult situations, as this will showcase your problem-solving skills and ability to work under pressure.
