At a Glance
- Tasks: Deliver excellent customer service and promote exciting offers in a fun gaming environment.
- Company: Join Luxury Leisure, a leading provider of slots and gaming entertainment in the UK.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal and professional growth.
- Other info: Enjoy a modern working environment with plenty of chances to advance your career.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
The predicted salary is between 18900 - 23100 £ per year.
- Customer Service Assistant
- Luxury Leisure
- Wishaw, Warwickshire
- Permanent
- Full-time
- 18 hours ago
Hours per week: 24 Shift pattern: 3 x 8 hour shifts per week.
Flexibility preferred Mondays-Sundays.
If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.
By delivering excellent customer service, you will play an integral role in day to day running of our venue.
Once you have completed your training, You could be
- Promoting our excellent offers, promotions and events.
- Providing refreshments and snacks to our customers.
- Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
- As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.
With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.
OPS1CSA
Luxury Leisure Talarius, trading as Admiral Slots, is a market leading provider of slots and gaming entertainment in the UK.
Boasting over 280 high street and seaside gaming stores, Admiral offers the ultimate gaming experience, showcasing the best casino and classic slot games available on both the most technologically advanced slot machines and traditional fruit machines.
We are constantly investing in the latest technology releases and looking to acquire new venues to continue to grow our portfolio.
Our Aim is to offer our Customers impeccable playing environments and an outstanding service that sets us apart from our competitors.
Many of our stores are recently refurbished portraying a really modern outlook and a first class working environment.
Working for Admiral is rewarding, fun and delivers excellent opportunities to progress and develop both personally and professionally.
Address: Luxury Leisure, Fifth Avenue Plaza, Team Valley Trading Estate, Gateshead, NE11 0BL
- Contact (Head Office): 0191 497 8200
- #J-18808-Ljbffr
Customer Service Assistant in Curdworth employer: Admiral Slots
Admiral Slots is an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of our operations. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members can thrive in their roles while enjoying a modern and dynamic working environment. Located in Wishaw, Warwickshire, our venues are designed to create an engaging atmosphere for both staff and customers, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Curdworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Admiral Slots. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Admiral Slots before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Curdworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Admiral Slots:Your cover letter is your chance to shine! Tell us why you want to work at Admiral Slots specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Admiral Slots!
How to prepare for a job interview at Admiral Slots
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
