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For Companies At a Glance
- Tasks: Provide exceptional customer support via phone and email, enhancing their experience.
- Company: Join Admiral Business, a leader in SME insurance with a people-first culture.
- Benefits: Enjoy 33 days holiday, share options, and a supportive work environment.
- Why this job: Make a real difference for customers while growing your career in a dynamic team.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: Be part of a diverse team recognised as a Great Place to Work.
The predicted salary is between 28800 - 43200 £ per year.
About Admiral Business
Admiral Business sit within the Admiral Group, and are the experts in business insurance, offering SME insurance for tradespeople, professionals, and couriers. They build products and services that put their customers’ first, combining agility with reliability to deliver innovative products and superior customer experience to the under-served SME market across the UK.
Role Overview
As a Customer Care Agent, you’ll be the first point of contact for customers looking for support with their existing policies—whether by phone or email. You’ll handle a range of tasks including responding to enquiries, processing cancellations, taking missed payments, and offering clear guidance to ensure every customer enjoys an exceptional experience. Your contribution will be key to supporting the continued growth and success of Admiral Business.
Responsibilities
- Deliver an outstanding level of service to customers throughout their Admiral Business journey, across both phone and email channels.
- Take the time to understand customers’ needs and proactively identify opportunities to enhance their experience—whether through product, process, or service improvements.
- Work collaboratively with teams across the business, including underwriting, sales, and marketing, to provide accurate and timely solutions.
- Bring a positive, motivated attitude to your work each day.
- Build strong rapport with customers and demonstrate a genuine passion for excellent service.
- Communicate with clarity and confidence, both verbally and in writing.
- Maintain solid product knowledge and use it to handle customer enquiries effectively.
- Show strong attention to detail and an eagerness to learn and grow.
Requirements
- A customer‑centric approach and the ability to communicate clearly, transparently, and effectively across all interaction types.
- The ability to spot issues, understand their root causes, and contribute to continuous improvement.
- Confidence working independently and making sound decisions.
- The ability to work well in a fast‑paced, evolving environment.
Desirable But Not Essential
- Previous experience in insurance.
- Experience using Salesforce.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Customer Advisor in Cardiff employer: Admiral Pioneer
Contact Detail:
Admiral Pioneer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research Admiral Business and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, make sure you can express yourself clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you've identified issues and improved processes. This will demonstrate your proactive mindset and fit with Admiral's focus on continuous improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining Admiral Business specifically, which is always a bonus!
We think you need these skills to ace Customer Advisor in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Advisor role. Highlight your customer-centric approach and any relevant experience that shows you can communicate clearly and effectively, just like we do at Admiral Business.
Show Your Passion for Service: We love candidates who demonstrate a genuine passion for excellent service. In your written application, share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to delivering an outstanding level of service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it’s essential for the role as you'll be communicating with customers regularly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Admiral Business!
How to prepare for a job interview at Admiral Pioneer
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Admiral Business and their products. Familiarise yourself with the types of insurance they offer and think about how you can contribute to enhancing customer experiences. This will show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Advisor, clear communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and providing guidance.
✨Show Your Customer-Centric Attitude
During the interview, highlight your passion for excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer. This will demonstrate that you understand the importance of putting customers first, which is crucial for this role.
✨Be Ready to Discuss Improvements
Think about potential areas for improvement within customer service processes. Be prepared to discuss how you would identify issues and suggest enhancements. This shows that you’re proactive and willing to contribute to continuous improvement, aligning perfectly with Admiral's values.
