At a Glance
- Tasks: Support the recoveries process by resolving post-sale issues and recovering funds.
- Company: Join Admiral Money, a dynamic lending arm of Admiral Group.
- Benefits: Enjoy 33 days holiday, competitive salary, and up to £3,600 in free shares annually.
- Other info: Be part of a certified Great Place to Work for over 25 years.
- Why this job: Make a real impact while working in a supportive and inclusive environment.
- Qualifications: Experience in recoveries or collections with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
A vacancy has arisen within Admiral Money for a Motor Recoveries Executive within our growing Recoveries function. The Motor Recoveries Executive plays a key role in supporting the recoveries process by working with motor dealers, customers and internal teams to resolve post‑sale issues and recover funds. You will be responsible for dealer commission recovery, supporting motor vehicle collections, and providing wider support to unsecured personal loan recoveries, ensuring fair customer outcomes and protecting the business.
About Us
Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges and make an impact. We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.
Need support during the recruitment process? Just let us know – we’re here to help.
Key Responsibilities
- Contacting motor dealers to identify, query, negotiate and recover overpaid commission or related payments in line with agreements and internal processes
- Requesting, reviewing and validating supporting documentation, maintaining accurate case notes and audit trails
- Working closely with internal teams such as Finance, Operations, Sales and Dealer Support to resolve discrepancies and prevent repeat issues
- Supporting motor vehicle collections by contacting customers to arrange and confirm vehicle return or collection appointments
- Liaising with external collection agents, auction and remarketing partners to ensure timely collections
- Maintaining accurate system updates, tracking progress and proactively resolving issues such as missed appointments or disputes
- Communicating clearly and sensitively with customers, including those in financial difficulty or vulnerable circumstances
- Supporting the wider recoveries team with unsecured personal loan recoveries, including administrative tasks relating to insolvencies, debt management plans, litigation and debt collection agencies
- Maintaining clear, compliant records and contributing to continuous improvement of processes and customer journeys
About You
- Experience in recoveries or collections, ideally within motor finance, asset finance or unsecured lending
- Strong communication and negotiation skills, with confidence engaging both customers and motor dealers
- Highly organised with strong attention to detail and the ability to manage multiple cases
- Comfortable working in a fast‑paced, evolving environment
- Able to handle sensitive conversations and deliver fair customer outcomes
- Confident using Microsoft tools, including Excel and PowerPoint
Essential Criteria
- Experience in a recoveries or collections environment
- Ability to communicate effectively with customers and third parties
- Experience working accurately within process‑driven or regulated environments
- Good PC skills, including Microsoft Office
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave. We’re proud of our people‑first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics. Our fantastic benefits make sure our colleagues have a great work‑life balance.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long‑term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process. If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email loredana.catarama@admiralgroup.co.uk or contact us on 07345 423035. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
Motor Recoveries Executive in Cardiff employer: Admiral Money
Admiral Money is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. With a commitment to diversity and a people-first approach, employees enjoy generous benefits such as up to 38 days of holiday, opportunities for progression, and the chance to share in the company's success through free shares. Located in a dynamic environment, Admiral Money empowers its team members to make a meaningful impact while fostering a supportive atmosphere where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Recoveries Executive in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Admiral Money. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for roles in recoveries and collections. Practice your responses, focusing on your communication and negotiation skills – they’re key for this role!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple cases or resolved discrepancies. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Admiral Money team.
We think you need these skills to ace Motor Recoveries Executive in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Motor Recoveries Executive role. Highlight your experience in recoveries or collections, and show us how your skills align with what we're looking for!
Show Off Your Communication Skills:Since you'll be dealing with customers and motor dealers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect this!
Be Detail-Oriented:We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and provide specific examples of how you've managed multiple cases or resolved discrepancies in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re here to help if you need any support during the process!
How to prepare for a job interview at Admiral Money
✨Know Your Stuff
Before the interview, make sure you understand the role of a Motor Recoveries Executive. Familiarise yourself with the recoveries process, especially how it relates to motor finance and unsecured lending. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves liaising with customers and motor dealers, practice clear and sensitive communication. You might want to role-play potential scenarios where you need to negotiate or resolve issues. This will prepare you for handling those tricky conversations during the interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage multiple cases and maintain attention to detail. Bring examples from your past experience where you successfully organised tasks or resolved discrepancies. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in recoveries, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
