Car Buying Specialist in Cardiff

We are looking for a Motor Finance Specialist to join our team at Admiral Money!

About Us

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact. We have a plan to enhance, simplify and drive innovation through the Motor Finance industry and have put together a first‑class team to take our award‑winning proposition to the next level. Our Car Buying Specialists are key to the success of our Motor product, ensuring customers receive great outcomes.

Role Purpose

As a Motor Finance Specialist, you will create meaningful experiences for customers by listening carefully and asking the right questions. You will understand where each customer is in their car‑buying journey and explain how our lending products can save them time and money. You will respond to customer queries via phone, web chat, and email. The role also includes contacting dealerships to arrange payments and request invoices, ensuring a seamless experience. You will be a key part of our digital car‑buying process, acting as the main point of contact for customers looking to fund their vehicles. You’ll share knowledge of our financial products, support customers in finding the right vehicle, and work with internal teams to resolve queries efficiently. You’ll support customers applying through digital or point‑of‑sale journeys, ensuring everyone receives a high level of service.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the car buying journey.
• Use internal tools and capabilities to help customers find suitable vehicles within Admiral’s dealer network.
• Provide clear, expert guidance on financial products and offer support where needed.
• Liaise with dealers to arrange payments and coordinate collection dates to ensure a seamless buying experience.
• Act as a liaison between customers and internal departments, ensuring clear communication and smooth execution of customer requests.
• Collaborate with cross‑functional teams, including sales, underwriting, and customer service to deliver timely and accurate solutions.
• Work with the Product team to continuously improve the customer proposition and journey.
• Ensure customers understand the features, benefits, and key information relating to each financial product.
• Consult with the dealer network to support smooth handovers and agree collection and payment arrangements.
• Support customers in making informed financial decisions, tailoring your approach to each individual’s needs.
• Ensure that best practice and expertise is shared across the operational teams.

About You

Essential experience:

• Previous customer service experience, preferably in a sales environment, with a strong appetite for providing first class customer service.
• Sound analytical skillset.
• Effective communication and influencing skills, with the ability to communicate clearly with frontline staff, senior stakeholders, and customers across different channels.
• Strong literacy and numerical skills.
• Ability to embrace a fast‑paced environment.
• Used to working to deadlines and meeting KPIs.
• Proactive, organised, able to manage time effectively and take initiative.
• Positive work ethic and a can‑do attitude when supporting business change.
• Willingness to be developed, coached, and to take feedback on board.

Desirable experience:

• Familiarity with the motor industry and car buying.
• Willingness to share ideas and contribute to business improvement.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can grow and progress at a pace and direction that suits you, make a difference for our customers and each other, and share in our future with all colleagues eligible for up to £3,600 of free shares each year after one year of service. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people‑first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to ensuring your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

If you need any adjustments or support with your application or during the recruitment process, just let us know.