At a Glance
- Tasks: Handle calls as the first point of contact for clients post-accident.
- Company: Join Admiral Law, a progressive firm specialising in personal injury claims.
- Benefits: Enjoy hybrid working, discounts, personal development schemes, and community involvement opportunities.
- Other info: Shifts include weekends with compensatory days off; training starts in-office.
- Why this job: Be part of a supportive culture that values diversity and offers career advancement.
- Qualifications: Excellent attention to detail, great listening skills, and a proactive attitude are essential.
The predicted salary is between 28800 - 43200 € per year.
Social network you want to login/join with:
Join Admiral Law - A Progressive and Innovative Law Firm
Are you looking to work in a diverse and talented environment with opportunities to advance your career? If so, come work with us at Admiral Law.
Hybrid Working Environment: Enjoy working from our modern city centre office and from home, balancing face-to-face collaboration with the comfort of remote work.
About this Role
We specialise in road traffic accident claims, understanding the distress and confusion often involved. This fast-paced role in our contact centre involves handling calls as a New Client Handler, the first point of contact for clients post-accident. Your responsibilities include making a positive first impression, gathering accurate information, and showing empathy during stressful times.
We provide comprehensive training, after which you\'ll handle outbound and inbound calls, set up new claims, and stay updated on policies and procedures to deliver excellent service.
About You
- Excellent attention to detail
- Great listening skills
- Calm, professional phone manner
- Proactive, able to use initiative
Motivated and eager to learn, you\'ll work independently and as part of a team to achieve goals. Training is initially in-office, followed by hybrid work.
Shifts
Our shifts include weekends, with weekday shifts from am to pm, and weekend shifts from am to pm. Weekend workers receive a compensatory day off during the week.
About Admiral Law
We are a growing legal practice specialising in personal injury claims, committed to exceptional client service. Operating within Admiral Group, we support our team with expertise and benefits.
Benefits and Rewards
- Internal progression opportunities
- Hybrid working environment
- Staff and family discounts on Admiral products
- Personal development schemes
- Team outings four times a year
- Community involvement opportunities
- Discounts at local locations and restaurants
- Monthly and annual awards
Employees receive up to £ in free shares annually after one year, dividends, and more perks. We are co-owned by Admiral Group and Lyons Davidson Limited.
Our Culture
At Admiral, we embrace individuality and support our staff to be their best. Recognised as a Great Place to Work, we are committed to diversity and inclusion, ensuring equal progression opportunities for all.
#J-18808-LjbffrNew Client Unit Handler in Cardiff employer: Admiral Insurance Plc
Admiral Law is an exceptional employer that fosters a diverse and inclusive work culture, offering employees the chance to thrive in a supportive environment. With a hybrid working model, comprehensive training, and numerous opportunities for personal and professional growth, team members can enjoy a fulfilling career while balancing their work and home life. Additionally, employees benefit from generous perks such as discounts on Admiral products, community involvement initiatives, and the potential for free shares, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land New Client Unit Handler in Cardiff
✨Tip Number 1
Familiarise yourself with the specific challenges clients face after road traffic accidents. Understanding their emotional state will help you demonstrate empathy during calls, which is crucial for this role.
✨Tip Number 2
Practice your phone manner by role-playing with friends or family. This will help you develop a calm and professional tone, making a positive first impression on clients when you handle their calls.
✨Tip Number 3
Stay updated on the latest policies and procedures related to personal injury claims. This knowledge will not only boost your confidence but also enable you to provide accurate information to clients.
✨Tip Number 4
Network with current employees at Admiral Law through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace New Client Unit Handler in Cardiff
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a New Client Unit Handler. Familiarise yourself with the skills required, such as attention to detail and excellent listening skills, to tailor your application accordingly.
Craft a Tailored CV:Highlight relevant experience in customer service or similar roles in your CV. Emphasise your ability to handle calls professionally and your proactive approach to problem-solving, as these are key traits for this position.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for working at Admiral Law and how your skills align with their values. Mention your motivation to learn and grow within a diverse team, as well as your understanding of the challenges clients face post-accident.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role of New Client Unit Handler.
How to prepare for a job interview at Admiral Insurance Plc
✨Show Empathy
As a New Client Unit Handler, you'll be the first point of contact for clients who may be experiencing distress. Demonstrating empathy during your interview will show that you understand the importance of this role and can connect with clients on a personal level.
✨Highlight Attention to Detail
This role requires excellent attention to detail when gathering information from clients. Be prepared to discuss examples from your past experiences where your attention to detail made a difference in your work.
✨Demonstrate Proactivity
Admiral Law values proactive individuals who can use their initiative. Think of instances where you've taken the lead on a project or solved a problem independently, and be ready to share these stories during your interview.
✨Prepare for Hybrid Work Discussion
Since the role involves hybrid working, be ready to discuss how you manage your time and productivity when working remotely. Share any strategies you have for staying organised and maintaining communication with your team.
