At a Glance
- Tasks: Maximise value through upselling insurance products while delivering top-notch customer service.
- Company: Join Admiral, a company celebrated for its supportive and inclusive culture.
- Benefits: Enjoy a competitive salary, monthly incentives, and become a shareholder after months of service.
- Other info: Experience a simple application process and a workplace that values flexibility and work-life balance.
- Why this job: This role offers growth opportunities in a vibrant team environment where your contributions matter.
- Qualifications: A sales-oriented mindset, effective communication skills, and a willingness to learn are essential.
The predicted salary is between 28800 - 43200 € per year.
Are you driven by sales, self-motivated, and eager to learn? If so, raise your hand!
We’ve always believed that doing right by people, customers and colleagues, is the key to success. We’re proud of our people-first culture. In fact, we\'ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
We’re looking for people who love a challenge and want to Grow and Progress a pace and direction that suits you, Make a Difference for our customers and each other and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service. In return, we promise that Admiral will always be a place where you can Be You.
This is Admiral. This is Where You Can.
We\'re on the hunt for Customer Sales Advisors to join our lively and sales driven Customer Value team !
So, what does a Customer Sales Advisor do? You\'ll chat with our customers over the phone each day, ensuring they receive exceptional service, whilst focussing on bringing value to every interaction. Think of it as a chance to introduce helpful options like our Multi-Car insurance, which lets you cover several cars under one policy, or our Multi-Cover insurance, bundling car, van, home, and landlord insurance into just one policy. This not only brings savings and ease to our customers but also helps our business to grow.
If you want a workplace where you can be yourself, you\'ve found it! Though the job is intense, we prioritise supporting each other, whether you\'re in the office or working from home.
Our Customer Value Department
As part of the Customer Value Team, you’ll mainly handle calls from current customers, finding ways to assist them, whether it’s making a change to their policy, adding extra coverage, or resolving general queries. Our department constantly adapts to meet customer needs and maintain a competitive edge. Our culture is something that needs to be seen to be believed, so we’ve tried to capture it .
We’ll help you to Grow & Progress your career with us, whether you want to specialise or move towards management. Our main goal is for you to feel fulfilled and enjoy your work! We invest in you with continuous quality training and dedicated wellbeing support so you can reach your full potential here.
We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £,, there’s also the chance to earn monthly incentives.
Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits .
This Role Could Be for You If...
- You have a sales-oriented mindset
- You’re passionate about providing excellent service to our customers
- You’ve got strong communication skills
- You enjoy being a team player
- You demonstrate self-motivation
- You are open to learning
- You are resilient - even when calls get challenging
Application Process
We value your time, so we’ve made our application process simple and quick. After you apply, our team will review your application. If your skills and experience match what we’re looking for, you’ll have a short phone interview where we will learn more about you and your communication skills. If that goes well, we’ll invite you to our office for a meet and greet. Here, you’ll get to experience our culture for yourself, get a clear understanding of the Customer Sales Advisor role, and finish off with a face-to-face interview with our hiring team. Due to the Christmas period, our meet & greet sessions won’t be taking place until the new year, but we will try our best to update you on the outcome of your interview within a few days.
Customer Sales Advisor in Cardiff employer: Admiral Insurance Plc
Admiral is an exceptional employer that champions a people-centric culture, recognised as a Great Place to Work for over 20 years. With a strong focus on employee growth and progression, we offer comprehensive training and resources to help you thrive in your role as a Customer Sales Advisor. Enjoy the benefits of flexible working arrangements, competitive incentives, and the unique opportunity to become a shareholder, all while being part of a supportive team that values your individuality and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Cardiff
✨Tip Number 1
Familiarise yourself with the products you'll be selling, like Multi-Car and Multi-Cover insurance. Understanding these offerings inside out will help you confidently upsell during your calls.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your sales pitch clearly and effectively, which is crucial for a Customer Sales Advisor.
✨Tip Number 3
Showcase your self-motivation by setting personal sales goals before your interview. This demonstrates your drive and ambition, qualities that are highly valued in this role.
✨Tip Number 4
Research Admiral's company culture and values. Being able to discuss how you align with their commitment to growth and support during your interview can set you apart from other candidates.
We think you need these skills to ace Customer Sales Advisor in Cardiff
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Sales Advisor position. Understand the key responsibilities and required skills, such as having a sales-oriented mindset and being self-motivated.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous sales experience, customer service roles, or instances where you've demonstrated resilience and teamwork.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sales and your eagerness to learn. Mention specific examples of how you have taken initiative in past roles and how you can contribute to the Customer Value Team.
Prepare for Interviews:Once your application is submitted, prepare for potential interviews by practising common sales-related questions. Be ready to discuss your sales strategies, how you handle challenges, and your approach to upselling products.
How to prepare for a job interview at Admiral Insurance Plc
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully upsold products or services in the past, as this will demonstrate your sales-oriented mindset.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully to showcase your communication skills.
✨Demonstrate Resilience
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. This will highlight your resilience and ability to thrive in a sales environment, which is crucial for a Customer Sales Advisor.
✨Emphasise Your Willingness to Learn
Show that you're eager to grow and develop your skills. Mention any relevant training or courses you've undertaken, and express your openness to learning new techniques and strategies in sales.
