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- Tasks: Drive change and innovation in the Travel Claims sector through data analysis and stakeholder collaboration.
- Company: Join a forward-thinking team at a growing company dedicated to exceptional service.
- Benefits: Flexible work-life balance, competitive salary, and opportunities for professional growth.
- Why this job: Make a significant impact on customer experience and business operations.
- Qualifications: Strong analytical skills, stakeholder management experience, and a passion for continuous improvement.
- Other info: Be part of a diverse, inclusive culture that values your unique contributions.
The predicted salary is between 36000 - 60000 £ per year.
Are you a driven and imaginative person who thrives on collaborating with stakeholders and achieving results? If that sounds like you, this might be the perfect opportunity. We are on the lookout for a dynamic and forward-thinking individual to become part of our Innovation Team within the Travel Claims sector of the business.
We seek someone who can question the norm, learn, adapt, and bring new ideas to life. Your responsibilities will include:
- Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
- Building and nurturing relationships with stakeholders
- Enhancing efficiency, reducing claims expenses, and improving customer experience
- Taking charge of projects, ensuring they are managed within the set time and budget
- Collaboration across teams will be essential, along with effective execution and monitoring of changes
The ideal candidate will have:
- Strong stakeholder management abilities
- An insatiable curiosity
- Proven data analysis skills
This position is crucial for the success of Travel, as it propels our innovative initiatives and enhances our ability to fundamentally transform our operations, ensuring we meet our growth aspirations.
About Us:
It’s an exciting time to join Travel as we are in a period of growth with ambitions to become the Market leader, dedicated to providing exceptional service and innovative solutions to our customers. Being a smaller business area, Travel provides a unique opportunity where you will be working closely with Pricing, Product, Underwriting and Operations teams and have the chance to make a significant impact.
Key Responsibilities:
- Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives
- Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
- Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved
- Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers
- Plan, prioritise and document projects effectively to manage to time and budget constraints
- Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements
- Monitor and manage cost spend to ensure financial efficiency
- Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage
Key Skills and Qualifications:
- A curious and innovative mindset with a passion for continuous improvement
- Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels
- Strong analytical skills with the ability to interpret data, identify trends and act upon results
- Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once
- Excellent communication and people skills
- Able to independently organise, prioritise and manage workload
- Being brave in proposing new and innovative solutions that haven’t been tried before
- Highly motivated and ability to work at pace under your own initiative
- Be resilient to blockers and use ingenuity to overcome and move forward
Why Join Us:
- Be part of a forward-thinking team that values innovation and continuous improvement
- Opportunity to make a significant impact on our business and customer experience
- Collaborative and supportive work environment
- Flexibility and work-life balance, with time split between home and office
If you’re passionate about driving change and have the skills and experience we are looking for, we’d love to hear from you!
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £, of free shares each year after one year of service.
Everyone receives days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits.
Change and Process Improvement Manager employer: Admiral Insurance Plc
Contact Detail:
Admiral Insurance Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change and Process Improvement Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the perfect fit for their team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven change or improved processes in previous roles. This will demonstrate your experience and creativity in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our innovative team.
We think you need these skills to ace Change and Process Improvement Manager
Some tips for your application 🫡
Show Your Curiosity: When writing your application, let your insatiable curiosity shine through! Share examples of how you've questioned the norm and brought innovative ideas to life. We love seeing candidates who are eager to learn and adapt.
Highlight Stakeholder Management Skills: Make sure to emphasise your experience in managing relationships with stakeholders. Use specific examples to demonstrate how you've engaged, challenged, and influenced others at various levels. This is key for us!
Data Analysis is Key: Since this role involves interrogating complex data sets, don’t forget to showcase your analytical skills. Mention any tools or methods you’ve used to identify trends and actionable insights that led to improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Admiral Insurance Plc
✨Know Your Data
As a Change and Process Improvement Manager, you'll be interrogating complex data sets. Brush up on your data analysis skills before the interview. Be ready to discuss how you've used data to drive improvements in past roles and share specific examples of insights you've uncovered.
✨Stakeholder Engagement
Strong stakeholder management is key for this role. Prepare to talk about your experience in building relationships with various stakeholders. Think of instances where you’ve successfully influenced decisions or driven change through collaboration.
✨Show Your Curiosity
The ideal candidate has an insatiable curiosity. During the interview, demonstrate your innovative mindset by discussing how you've questioned the norm in previous positions. Share ideas you've proposed that led to significant improvements or efficiencies.
✨Project Management Prowess
You'll be leading projects from initiation to benefits realisation. Be prepared to outline your project management experience, including how you prioritise tasks and manage budgets. Use specific examples to illustrate your ability to deliver change effectively.
