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- Tasks: Lead the Voice of the Customer programme and manage a team to enhance customer experience.
- Company: Admiral, a forward-thinking company focused on customer-centricity.
- Benefits: Competitive salary, leadership opportunities, and a focus on continuous improvement.
- Why this job: Make a real impact by transforming customer experiences and driving satisfaction.
- Qualifications: Strong leadership skills and experience in customer feedback analysis.
- Other info: Join a dynamic team dedicated to achieving Customer Experience Excellence.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a strategic and people-focused Voice of the Customer (VoC) Senior Manager to lead our customer experience programme. This role is responsible for managing the VoC Lead and Senior Reporting Analyst, ensuring the delivery of actionable insight through unified customer feedback that ultimately transforms the customers' experience with Admiral. The Senior VoC Manager will champion customer-centricity, drive continuous improvement, and ensure that customer and employee feedback is embedded in business decisions to enhance satisfaction, retention, and trust. This role is pivotal in driving the organisation towards Customer Experience Excellence.
Main Responsibilities:
- Leadership
Voice of the Customer Senior Manager in Cardiff employer: Admiral Insurance Plc
Contact Detail:
Admiral Insurance Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice of the Customer Senior Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections we make, the better our chances of landing that VoC Senior Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and leadership. We should also have examples ready that showcase our ability to drive customer-centric initiatives.
✨Tip Number 3
Showcase our passion for customer feedback! During interviews, let’s discuss how we've used insights to improve customer satisfaction and retention. This will demonstrate our alignment with the role's focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at Admiral.
We think you need these skills to ace Voice of the Customer Senior Manager in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you’ve championed customer-centricity in your previous roles and how you plan to bring that passion to our team.
Highlight Your Leadership Skills: As a Senior Manager, leadership is key! Make sure to showcase your experience in leading teams and driving initiatives. We’re looking for examples of how you’ve inspired others and fostered a culture of continuous improvement.
Be Data-Driven: In this role, actionable insights are crucial. Use your application to demonstrate how you’ve used data to inform decisions and improve customer satisfaction. We love seeing candidates who can blend qualitative feedback with quantitative analysis!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the VoC Senior Manager role. We appreciate when candidates show they’ve done their homework about us and our mission.
How to prepare for a job interview at Admiral Insurance Plc
✨Know Your VoC Inside Out
Make sure you understand the Voice of the Customer concept thoroughly. Familiarise yourself with how it applies to customer experience programmes and be ready to discuss specific examples of how you've used customer feedback to drive improvements in previous roles.
✨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your leadership capabilities. Prepare to share experiences where you've successfully led teams or projects, particularly in driving customer-centric initiatives. Highlight how you’ve motivated others to embrace a customer-first mindset.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to customer feedback and experience. Think about challenges you've faced and how you resolved them, focusing on your strategic approach and the outcomes achieved.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve implemented continuous improvement processes in past roles. Share concrete examples of how you've used data and insights to enhance customer satisfaction and retention, showing your commitment to excellence in customer experience.
