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- Tasks: Lead a team to manage and enhance our ServiceNow CMDB and configuration management practices.
- Company: Join a diverse and inclusive company that values your individuality.
- Benefits: Generous holiday allowance, share options, and a supportive work-life balance.
- Why this job: Make a real impact in IT service management while growing your career.
- Qualifications: Proven experience in configuration management and strong leadership skills required.
- Other info: Recognised as a Great Place to Work with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly experienced Configuration Manager with demonstrable experience establishing configuration management goals and governance frameworks, implementing a CMDB and maturing configuration management practices and processes within a complex and diverse technical estate. As a Configuration Manager operating within the ServiceNow Platform Team, you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to engage with all levels of stakeholders advising around governance and best practice process along with demonstrating CMDB value. You will guide the configuration management team on the overall priorities and will set the strategic direction and maturity targets.
The suitable candidate will have strong experience in Line-Management, Service Mapping and supporting maturity in CSDM.
Main Duties and Accountabilities:- Line-Manage and mentor a team of CMDB analysts.
- Responsible for defining and delivering the strategic management and day to day operations of our CMDB within the ServiceNow platform including setting OKR’s.
- Develop, implement and maintain policies and procedures for CMDB data governance, ensuring data accuracy, completeness and compliance.
- Promote CMDB utilization and value across key ITIL processes and stakeholders (Incident, Problem, Change, Request Catalogue).
- Collaborate with IT and business stakeholders to implement effective processes for onboarding/change/offboarding of configuration items and services.
- Provide regular reporting to all keys stakeholders covering governance, CMDB maturity, data quality and CMDB roadmap activities.
- Plan the Integration strategy for the CMDB with other master data sources.
- Implement and manage all aspects of configuration management best practice to support our business and its future growth opportunities.
- Implement and educate the business around ServiceNow's Common Service Data Model (CSDM) to optimize the benefits.
- Mentor the organization on Configuration Management services, concepts, policies and procedures.
- This role is ideally suited to someone who has + years’ experience as a hands-on Configuration Manager (or similar responsibilities) preferably within an IT Service Management function.
- Strong Line-Management experience of a small team (ideally of CMDB Analysts).
- Extensive hands-on experience managing and maturing a CMDB within a ServiceNow platform including in-depth knowledge of ITOM Discovery and Event Management, Service Mapping (essential) and embedding into the core ITSM processes (Incident, Problem, Change & Request).
- Experience co-ordinating and managing data policies and ownership, integrating data from other master data sources and IRE.
- Previous experience introducing ServiceNow CSDM (beyond Walk Stage) and improving overall maturity (essential).
- Strong ITIL knowledge ideally ITIL Foundation Certified.
- Good base level of Networking and infrastructure knowledge.
Organised team player, with strong communication skills and an eye for detail who is self-motivated striving for excellence.
ServiceNow Configuration Manager in Cardiff employer: Admiral Insurance Plc
Contact Detail:
Admiral Insurance Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Configuration Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ServiceNow Configuration Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with configuration management, especially within the ServiceNow platform. We want to see how your skills align with our needs, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves line management, it’s crucial to demonstrate your leadership experience. Share examples of how you've mentored teams or led projects in the past. We love seeing candidates who can inspire and guide others!
Highlight Your Technical Expertise: We’re looking for someone with a strong grasp of CMDB practices and ITIL processes. Be sure to mention any hands-on experience you have with Service Mapping, data governance, and CSDM. The more specific you are, the better we can understand your fit!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Admiral Insurance Plc
✨Know Your CMDB Inside Out
Make sure you have a solid understanding of Configuration Management Database (CMDB) principles and practices. Be ready to discuss your hands-on experience with ServiceNow, especially in relation to ITOM Discovery and Service Mapping. This will show that you’re not just familiar with the concepts but have actively applied them.
✨Showcase Your Leadership Skills
As a Configuration Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed and mentored teams in the past. Highlight your approach to setting OKRs and how you’ve driven your team towards achieving them, as this will demonstrate your capability in line management.
✨Engage with Stakeholders
Be prepared to discuss how you’ve collaborated with various stakeholders in previous roles. Share specific instances where you advised on governance and best practices, and how you communicated the value of CMDB to different levels within an organisation. This will illustrate your ability to engage effectively across the board.
✨Demonstrate Your ITIL Knowledge
Since strong ITIL knowledge is essential for this role, brush up on key ITIL processes like Incident, Problem, Change, and Request Management. Be ready to explain how you’ve integrated these processes with CMDB practices in your previous roles, showcasing your comprehensive understanding of IT Service Management.
